Ruby MacKinnon
Adelaide
Summary
Excelling in conflict resolution, empathetic understanding and adaptation to any situation, I am a motivated and well-spoken early-career professional with a strong work ethic and genuine passion for learning. Eager to take on new challenges, I thrive in meeting new people, building positive relationships, and bringing a thoughtful, proactive approach to every role. A prolific reader, writer and public speaker, I combine strong communication skills with confidence in technology and social media, and I’m ready to bring that energy into the professional and corporate world.
Overview
7
7
years of professional experience
Work History
Cashier
Kmart Rundle Mall
Adelaide, SA
09.2019 - 05.2026
- Adapted quickly to changing retail systems, new training and policies, and kept up-to-date on product lines while balancing concurrent hospitality work.
- Interacted with and assisted hundreds of customers a day in person, online and over-the-phone.
- Handled cash transactions accurately and supported customers across the service desk, cash register, upstairs office and online order packing.
- Trained new cashiers on operational procedures and customer service standards.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Bartender
The Governor Hindmarsh Hotel
Adelaide, SA
08.2023 - 04.2025
- Delivered excellent service in a fast-paced hospitality venue while working concurrently in retail.
- Managed cash handling, bar systems and stock checks.
- Supervised and supported events including parties, concerts and professional functions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Used strong communication and public speaking skills to support customers and coworkers to keep service running smoothly.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Education
Adelaide High School Graduate
Adelaide, SA12-2021
Skills
- Collaborative teamwork
- Customer engagement
- Dependable and ethical
- Digital technology proficiency
- Effective conflict resolution
- Effective public speaking abilities
- Experienced with Microsoft Office applications
- Inventory management
- Patience and empathy
- Proficient in bar and POS operations
- Responsible Conduct of Gambling (RCG)
- Responsible Service of Alcohol (RSA)
birth date
06/10/2003
Timeline
Bartender
The Governor Hindmarsh Hotel
08.2023 - 04.2025
Cashier
Kmart Rundle Mall
09.2019 - 05.2026
Adelaide High School Graduate