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An experienced Supervisor that lead a team of 15+ Representatives who provide support and solutions to clients across various industries. I have been working in a leadership position for 5 years, and overall 12 years in Customer Service and e-Commerce, as I have successfully increased customer satisfaction, retention, and loyalty by implementing effective training, communication, and feedback strategies. Core competencies include training, communication, customer satisfaction, problem-solving, and team-building, Team Leading, by monitoring KPI and utilizing CRM and API tools such as Tableau, Sales Force, Workday, Avaya Workforce, and other SaaS Programs. I am passionate about delivering excellent customer service and creating positive customer experiences as well as finding KPIs and building reports that help effectively build a team or help a company grow. I am always looking for new ways to improve processes, systems, and performance trends. I am also committed to fostering a collaborative and inclusive work environment where everyone can thrive and grow.

With over 8 years of proven success in project management, I bring a wealth of experience in leading crossfunctional teams and delivering complex projects on time and within budget. Based in Milan, I have a strong track record of working with diverse international brands, particularly in the Brazilian and Italian market: Prosegur, PepsiCo, SAP, Zendesk, Harley-Davidson, LTM, Itaú, Porto Seguro, Mastercard, Nokia, Leroy Merlin, Dolce Gabbana, Ferrari, and more.

Dynamic Finance & Operations Project Manager at Tata Consultancy Services, adept at optimizing project KPIs and enhancing financial accuracy. Skilled in revenue,cost,margin forecasting and resource management, I drive efficiency and mentor teams to achieve strategic goals. Developed customized KPI dashboards, streamlining reporting processes and fostering collaboration across cross-functional teams alongside in-hand experience of managing SOW, MSA, work orders, project creations, budget allocation, timesheet management, resource allocation, billing, invoice submissions, and payment mapping in TCS internal system application.


Student-focused counselor and advisor with strong background in student support and crisis intervention. Drives student success by partnering closely with administrators, teachers and guardians on diverse initiatives. Background in one-on-one assistance and group instruction. Talented in facilitating college, vocational and military applications.

RUQIA MOHAMMED ALBAISHI

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Nursing Quality coordinator

Nursing director

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Bachelor of Nursing - Nursing science

Master of Science in Healthcare - Healthcare Management

Certified Professional in Healthcare Management - United states of America

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Model of Care PMO

Nursing Quality coordinator

Nursing director

Bachelor of Nursing - Nursing science

Certified Professional in Healthcare Management - United states of America

Master of Science in Healthcare - Healthcare Management

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