Summary
Overview
Work history
Education
Skills
Personal Information
Custom
Languages
Timeline
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Ruth Njanji

Ruth Njanji

Saudi Arabia

Summary

Highly motivated, dedicated Head Waiter with a passion for delivering exceptional customer service and managing restaurant operations. Seeking to contribute my skills and leadership abilities to a dynamic dining establishment. Possesses 9 years of experience in hospitality. Offering excellent customer service and interpersonal skills, strong attention to detail, and a passion for providing exceptional service. Eager to contribute to the success of a team and deliver an outstanding dining experience.

Overview

10
10
years of professional experience

Work history

Head waitress

Unified Hospitality, Akira back Riyadh
Riyadh , Saudi Arabia
07.2024 - Current
  • Conducted regular meetings with staff discussing performance improvements and acknowledging outstanding efforts.
  • Collaborated with management on strategies for improving overall guest experience leading to positive reviews.
  • Coordinated table arrangements for large parties maximising seating capacity during busy periods.
  • Managed efficient service delivery during peak hours by expertly delegating duties to waiting staff.
  • Assisted customers with special dietary needs by providing detailed menu information resulting in personalised service.
  • Trained new waitstaff to maintain service excellence across the team.
  • Ensured customer satisfaction with prompt, accurate orders.
  • Monitored waitstaff uniform standards maintaining professional image of the establishment.
  • Handled customer complaints and restored satisfaction through tactful communication and swift resolution.

Head Waitress

Flamingo House Restaurant
12.2022 - 03.2024
  • Company Overview: Saudi Arabia
  • Lead a team of waitstaff, ensuring smooth service during peak hours and maintaining high customer satisfaction.
  • Train and mentor new waitstaff, focusing on service etiquette, menu knowledge, and customer engagement.
  • Collaborate with the kitchen staff to ensure timely and accurate food delivery to tables.
  • Manage reservations, seating arrangements, and customer inquiries to provide a seamless dining experience.
  • Address and resolve customer complaints and concerns professionally and promptly.
  • Conduct inventory checks and communicated with the management to reorder supplies as needed.
  • Assist in developing and updating the restaurant's menu and daily specials.
  • Implement and enforce restaurant policies and hygiene standards among the staff.
  • Maintain a clean and organized dining area, including setting up tables and arranging decorations.
  • Saudi Arabia

Waitress

Cafè Nush Avondale
12.2018 - 11.2022
  • Provided excellent customer service by taking orders, serving food and beverages, and ensuring customer needs were met.
  • Assisted in training and supervising junior waitstaff, helping them improve their skills and performance.
  • Assisted in managing reservations and coordinating with the host/hostess team to optimize table turnover.
  • Collaborated with the kitchen to ensure orders were prepared accurately and delivered on time.
  • Upsold menu items and promoted special promotions to boost restaurant revenue.
  • Addressed customer inquiries and resolved issues to their satisfaction.
  • Participated in daily and weekly team meetings to improve service quality and efficiency.

Waitress

Decube Cafe Restaurant
08.2015 - 12.2017
  • Greet and escort customers to their tables.
  • Present menu and provide detailed information when asked.
  • Prepare tables by setting up linens, silverware and glasses.
  • Inform customers about the day's specials and offer menu.
  • Up-sell additional products, Take accurate food and drinks orders.
  • Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
  • Communicate order details to the Kitchen Staff.
  • Serve food and drink orders.
  • Check dishes and kitchenware for cleanliness and presentation and report any problems.
  • Arrange table settings and maintain a tidy dining area.
  • Deliver checks and collect bill payments.
  • Carry dirty plates, glasses and silverware to kitchen for cleaning.
  • Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations.
  • Follow all relevant health department regulations.
  • Provide excellent customer service to guests.

Education

Barista Certificate - undefined

High School Certificate - undefined

Certificate of Higher Education - Tourism and Hotel Management

Capital hotel School south Africa
Pretoria
03.2016

Skills

  • Training & development
  • Hospitality etiquette and management
  • Customer service & communication skills
  • POS operation
  • Labor planning
  • Relationship/ Team building
  • Budgeting forecasting & financial analysis
  • Security
  • Policies & procedures
  • Inventory / cost control
  • Food & beverage management
  • Knowledge of health and sanitization regulations and procedures
  • Table setting knowledge
  • Patience and composure
  • Focused under pressure
  • Familiarity with restaurant software
  • Restaurant equipment use
  • Fluent communication
  • Knowledge of dietary restrictions
  • Food safety regulations compliance
  • Seasonal menu adaptation
  • Work prioritisation
  • Complaint management
  • Menu memorisation
  • Menu expertise

Personal Information

  • Date of birth: 01/07/96
  • Nationality: Zimbabwean

Custom

Available upon request

Languages

English
Upper intermediate
B2

Timeline

Head waitress

Unified Hospitality, Akira back Riyadh
07.2024 - Current

Head Waitress

Flamingo House Restaurant
12.2022 - 03.2024

Waitress

Cafè Nush Avondale
12.2018 - 11.2022

Waitress

Decube Cafe Restaurant
08.2015 - 12.2017

Barista Certificate - undefined

High School Certificate - undefined

Certificate of Higher Education - Tourism and Hotel Management

Capital hotel School south Africa

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Ruth Njanji