Rutvik Bhayani
Adelaide
Summary
Experienced with providing comprehensive IT support and managing service desk operations. Utilizes problem-solving skills to resolve technical issues promptly and efficiently. Strong understanding of customer service principles and effective communication.
Overview
2
2
years of professional experience
Work History
Junior Web Developer
Hexazone Infotech
04.2022 - 09.2022
- Assisted in the creation of web applications using PHP frameworks such as Laravel for streamlined development processes.
- Conducted thorough testing of web applications to ensure optimal performance across multiple browsers and devices.
- Regularly updated personal knowledge in web technologies through continued education courses, conferences, and online resources to stay ahead of industry trends.
- Identified and resolved website bugs, improving overall performance and user satisfaction rates.
- Developed user-friendly web forms with validation and error handling.
Field Technician
Unify Broadband
02.2021 - 04.2022
- Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Optimized routing protocols to improve data transfer speeds across the organization''s network infrastructure.
- Improved service desk efficiency by streamlining ticket handling and prioritization processes.
- Trained and supported end-users with software, hardware, and network standards and use processes.
Education
Master of Information Technology -
Kaplan Business School Pty Ltd
Adelaide, SA02-2025
Bachelor's of Computer Applications -
VNSGU
Surat, India03-2022
Skills
- HTML experience
- Testing and debugging skills
- Software installation
- Network configuration
- ITIL framework
- Customer service
- System diagnostics
- Helpdesk operations
- Operating systems
- Hardware configuration
- Technical issues analysis
- Onboarding
Timeline
Junior Web Developer
Hexazone Infotech
04.2022 - 09.2022
Field Technician
Unify Broadband
02.2021 - 04.2022
Master of Information Technology -
Kaplan Business School Pty Ltd
Bachelor's of Computer Applications -
VNSGU
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