SAAD ALABOUD
STC
Al Hufuf
Summary
Industrious Center Manager dedicated to keeping operations efficient and smooth by delivering successful leadership and team management at all levels. Experienced in administering budgets, overseeing personnel needs and solving routine and complex problems. Familiar with [Type] markets and proactive in capturing new customers and business opportunities.
Overview
24
24
years of professional experience
2
2
Languages
Work History
Work Center Manger
STC
07.2002 - Current
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Developed and maintained strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Call Center Team Lead
Aramco
07.2001 - 07.2002
- Improved customer retention rates by addressing escalated issues promptly and professionally, ensuring positive resolution for both parties involved.
- Handled advanced issues with calm, knowledgeable and professional approach.
Education
High School Diploma -
Alamiah.edu
Al Mubarraz, Saudi Arabia 04.2001 -
Skills
Staff leadership
Customer retention
Quality assurance
Customer service
Customer service management
Customer relations
Project management
Scheduling
Timeline
Work Center Manger
STC
07.2002 - Current
Call Center Team Lead
Aramco
07.2001 - 07.2002
High School Diploma -
Alamiah.edu
04.2001 -
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