To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Recruiting, training employee for the new branches (Mall of Arabia, Suite Mall of Arabia, Haifa Mall, Riyadh U Walk, Haifa Mall, Aziz Mall, Popup Yanbu)
Onboarded new temps by entering employee information into systems.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Resolved problems, improved operations and provided exceptional service.
Carried out day-to-day duties accurately and efficiently.
Worked flexible hours across night, weekend and holiday shifts.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Employer Account Manager
Ingeus Saudi Arabia (TAQAT )
Jeddah
02.2016 - 10.2016
· Public Relations
· Screening
· Engaging new employers
· Recruitment process
Resolved problems, improved operations and provided exceptional service.
Participated in team-building activities to enhance working relationships.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Managed team of employees, overseeing hiring, training and professional growth of employees.
Branch Manager
STC Sales
Jeddah
05.2013 - 07.2016
· Administrative follow up
· Follow up with the sales department
· Recruitment
· Train anew employee
Consulted customers to boost product sales and services.
Implemented service improvements to enhance sales cycle.
Assessed employee performance and developed improvement plans.
Developed and delivered polished sales presentations in order to highlight product and service quality.
Examined customer loan applications for loan approvals and denials
Branch Manager
Al Rajhi Takaful
Jeddah
08.2011 - 11.2013
· Administrative follow up
· Follow up with the sales department
· Recruitment
· Send daily & monthly reports to the management
Boosted sales and customer loyalty through incentive programs.
Launched new training program to boost employee skills and staff retention rate.
Consulted customers to boost product sales and services.
Customer Service Officer
AlJazira Bank
Jeddah
01.2005 - 07.2011
· Collection
· Resolve the clients issues(payments-Bills)
· Follow up with the sales representative
· Send daily & monthly reports
Resolved concerns with products or services to help with retention and drive sales.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
Assisted call-in customers with questions and orders.
Established and accurately prepared customers accounts to complete new purchases.
Education
High School Diploma -
Al Mutasem Commercial Institute
Jeddah, Saudi Arabia
02.1998 - 01.2000
Skills
Cinematography knowledge
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Accomplishments
COURSES
• IFCEA
• The Positive reaction with other Course.
• The Professional Course.
• Customer Care
• Islamic Finance course
• Basic Sales skills course
• Customer service Basic
• Corporate security Awareness
• AML awareness session
Anti-money laundering and the rules governing the work of insurance companies.
Kitchen Helper, Customer Service, Order Making at MUVI CINEMAS (Cinema Hall Restaurant)Kitchen Helper, Customer Service, Order Making at MUVI CINEMAS (Cinema Hall Restaurant)