Operational Excellence Manager with 5+ years of experience in logistics, live operations, and provider performance management.
Skilled in driving service excellence, reducing unfulfilled requests, and leading cross-functional initiatives across high-growth platforms such as Morni and Mrsool. Proven ability to implement automation, optimize fleet distribution, and enforce performance standards. Proficient in Power BI, Excel, Looker Studio, and basic SQL for data analytics and operational reporting. Strong background in SOP development and cross-team collaboration to enhance service efficiency and accountability.
Successfully completed Lean Six Sigma Black Belt certification, demonstrating advanced competence in Lean and Six Sigma methodologies, process improvement, and statistical analysis.