Saad Al masoud
Riyadh,Riyadh
Summary
Operational Excellence Manager with 5+ years of experience in logistics, live operations, and provider performance management.
Skilled in driving service excellence, reducing unfulfilled requests, and leading cross-functional initiatives across high-growth platforms such as Morni and Mrsool. Proven ability to implement automation, optimize fleet distribution, and enforce performance standards. Proficient in Power BI, Excel, Looker Studio, and basic SQL for data analytics and operational reporting. Strong background in SOP development and cross-team collaboration to enhance service efficiency and accountability.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Operational Excellence Manager
Morni
Riyadh, Riyadh Region
06.2025 - Current
- Led data-driven initiatives to reduce logistics costs and improve roadside assistance operations.
- Implemented just-in-time fleet allocation, minimizing idle assets and stockouts.
- Built real-time dashboards to track service and provider performance.
- Enhanced request fulfillment processes, reducing response times and boosting customer satisfaction.
- Defined KPIs and standardized SOPs to optimize logistics and provider workflows.
- Improved demand forecasting and dispatch operations to ensure provider readiness and efficient routing.
- Drove cross-functional projects to close operational gaps and streamline processes.
Senior Excellence Logistics
Morni
Riyadh, Riyadh Region
04.2025 - 06.2025
- Reduced cancellation rates and unaccepted requests through proactive daily follow-ups.
- Optimised provider assignment rates by enhancing regional coverage and escalation flows.
- Developed operational dashboards in Power BI, Looker, and Excel to monitor KPIs.
- Implemented standard operating procedures to streamline logistics workflows.
- Led operations team on registration quality standards with a unified checklist.
- Coordinated updates to provider contracts for alignment with policies and regulations.
- Managed operations team to improve response times and service levels across regions.
Senior Providers
Morni
Riyadh, Riyadh Region
03.2024 - 04.2025
- Streamlined provider onboarding and registration, reducing activation timelines.
- Attracted multiple partner companies while providing continuous support and follow-up.
- Generated performance reports and conducted regular review meetings to improve service quality.
- Collaborated with stakeholders to resolve provider-related issues through effective communication.
LIVE OPERATION SPECIALIST
Mrsool
Riyadh, Riyadh Region
05.2022 - 02.2024
- Managed live operations to ensure seamless support for customers, couriers, and partners.
- Identified and resolved issues during live operations, such as delivery delays and system glitches.
- Communicated with stakeholders to provide timely solutions to operational problems.
- Monitored operations using various tools and software to predict potential issues.
FRAUD RISK SPECIALIST
Mrsool
Riyadh, Riyadh Region
03.2021 - 05.2022
- Conducted investigations and audits to detect fraudulent activities effectively.
- Identified and analysed potential fraud risks to develop robust prevention strategies.
Education
Diploma - Computer Application Science
Imam Mohammad Ibn Saud Islamic University
Riyadh, Riyadh Region 02.2022 - 09.2022
Skills
- Power BI & Excel
- Google Sheets (Advanced Functions & Dashboards)
- Looker Studio (Basic)
- SQL (Basic queries and joins)
- Data analysis and visualization
- Heatmap & geospatial tools (ArcGIS, Keplergl)
- Route planning and dispatch tools
- Workflow automation systems
- SLA tracking and performance monitoring
- Service fulfillment optimization
- On-demand logistics management
- Provider enablement and team guidance
- Fleet performance auditing
- Vendor and third-party coordination
- SOP development and root cause analysis
- Process improvement strategies
- Operational KPIs development and monitoring
- Live issue resolution and operational escalation
- Fraud detection and risk mitigation
- Business continuity and crisis management
- Contract review and operational compliance
- Cross-functional collaboration
- Strategic planning and execution
- Problem-solving and analytical thinking
- Communication with internal and external stakeholders
- Change management and operational alignment
- Training and onboarding leadership
Languages
English
Intermediate
Arabic
Fluent
Certification
Successfully completed Lean Six Sigma Black Belt certification, demonstrating advanced competence in Lean and Six Sigma methodologies, process improvement, and statistical analysis.
Timeline
Operational Excellence Manager
Morni
06.2025 - Current
Senior Excellence Logistics
Morni
04.2025 - 06.2025
Senior Providers
Morni
03.2024 - 04.2025
LIVE OPERATION SPECIALIST
Mrsool
05.2022 - 02.2024
Diploma - Computer Application Science
Imam Mohammad Ibn Saud Islamic University
02.2022 - 09.2022
FRAUD RISK SPECIALIST
Mrsool
03.2021 - 05.2022
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