Saad AlQarni

• Information Technology Expert| Sep 2024 - Current
• Information Technology Senior Associate| Nov 2022 - Sep 2024
• Information Technology Associate | Oct 2021 - Nov 2022
• Information Technology Senior Analyst | Sep 2020 - Oct 2021

Governor's Office D&T Team Lead.

• Proved successful working within tight deadlines and fast-paced atmosphere.
• Developed team communications and information for meetings.
• Identified issues, analyzed information and provided solutions to problems.
• Collaborated with Governor Office to meet their needs and maintain service satisfaction.
• Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Saudi Payments

• Experience of developing support procedures and service standards to meet business requirements and end-user needs.
• Worked as VMware/Windows admin to provide support in a complex Environment.
• Excellent practices & Acknowledge of Citrix Director.
• Increased customer satisfaction by resolving issues.
• Identified issues, analyzed information and provided solutions to problems.

IT EUS Analyst

• Receiving Users tickets and provide overall assistance.
• Perform diagnostics and troubleshooting of multiple issues.
• Systems Troubleshooting, Installations, and Maintenance.
• VIP Supporter providing day-to-day technical support for Senior Executives.

Windows 10 Deployment Team Lead

• Responsible for creating, improving, and developing IT project strategies.
• Supervise timely accomplishment of project objectives.
• Ensure highest quality of Implemented projects.
• Manage communication between project stakeholders.
• Manage project teams and contractors.
• Plan and monitor projects targets.
• Windows deployment, installation and configuration.
• Software Installations and configuration.

COOP Training

• Maintained office PCs, networks and mobile devices.
• Patiently walked individuals through basic troubleshooting tasks.
• Imaged and prepared new computers for integration into company networks and systems.
• Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
• Set up PCs, projectors and microphones for use in video conferencing rooms.
• Monitored systems in operation and quickly troubleshot errors.