Saad Alsaeedi
Riyadh
Summary
Professional offering several years in technical support and customer care. Accurately responded to various customer questions, concerns, and technical needs. Consistently maintained professional demeanor and applied customer service methods to assist customers. Professional with solid experience supporting customers with product or service needs. First-class expert with deep technical knowledge, strong reasoning skills, and quality research techniques. Troubleshooting masters are skilled at quickly identifying and solving problems. Dependable professional with several years of helpdesk experience. Successfully assists end users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Help Desk Specialist
Emdad
Saudi Arabia
11.2023 - Current
- Provided technical assistance and support for incoming queries related to computer systems, software, and hardware.
- Resolved user issues in a timely manner via remote access or onsite visits.
- Generated reports on help desk activities for management review purposes.
- Provided training sessions to users on software applications and usage guidelines.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service-related issues.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
STORE KEEPER
Aljiri transportation
Saudi Arabia
01.2019 - 01.2021
- Received and inspected incoming merchandise shipments to ensure accuracy of delivery, quantity, and quality.
- Maintained accurate inventory records using computerized systems.
- Coordinated with vendors for timely delivery of goods and services.
- Updated stock information on a daily basis in the system.
- Ensured proper handling, storage, and maintenance of all items in the storeroom.
- Organized shelves, racks, bins, cases, drawers, and other areas within the storeroom.
- Developed and implemented effective storage strategies for warehouse supplies.
CASHIER BK(BURGER KING)
OLAYAN COMPANY FOOD SERVICES
01.2013 - 01.2014
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment, and utensils.
- Greeted customers upon arrival in the dining area.
- Delivered food orders promptly and accurately to guests tables.
- Prepared beverages such as coffee, tea, soda.
- Maintained cleanliness standards for all service areas, including the dining room, kitchen, and storage areas.
- Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
- Monitored inventory levels of food items used during meal services.
Education
BBA - Project Management
Midocean University
09-2034
ENGLISH - MAIJOR
Portland community
Skills
- Remote Support
- Technical Support
- Training abilities
- Service ticket tracking
- Customer Service
- Help Desk Support
- Report Preparation
- Teamwork and Collaboration
Certification
STEP, 81
Languages
- Arabic, native
- English, fluent
Languages
Arabic
First Language
English
Proficient (C2)
C2
Accomplishments
- i earned the shield of resilience for being flexible on the work field and the certificate of best 10 employee
Timeline
Help Desk Specialist
Emdad
11.2023 - Current
STORE KEEPER
Aljiri transportation
01.2019 - 01.2021
CASHIER BK(BURGER KING)
OLAYAN COMPANY FOOD SERVICES
01.2013 - 01.2014
BBA - Project Management
Midocean University
ENGLISH - MAIJOR
Portland community
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