I am a motivated and dedicated professional with a Bachelor's degree in Psychology from the University of Hail (2022). With extensive administrative experience since 2021 across various entities, including specialty coffee businesses, I am eager to join a dynamic and progressive work environment. My goal is to enhance my skills, achieve personal objectives, and contribute to the growth and success of the organization I work for, aligning with its shared goals.
I possess strong communication skills in both Arabic (native) and English (Professional), alongside a professional classification from the Erada Center. My experience includes managing teams and operations for NAF, FIRA, SOAR and ASSAF, where I have honed my leadership, critical thinking, and problem-solving abilities.
I am actively involved in business development, operations, and expanding customer relationships at SOAR Coffee. My focus is on enhancing the coffee shop’s offerings, optimizing sales strategies, and ensuring an exceptional customer experience, all while contributing to the growth and success of the business.
I am responsible for the SOAR Coffee branch, overseeing branch management, staff, as well as sales and marketing. I work on improving the overall performance of the branch and ensuring the achievement of set goals.
I focused on promoting specialty coffee, enhancing customer experiences, and increasing sales. I developed strong customer relationships, understood their preferences, and provided personalized recommendations to drive repeat business and customer satisfaction.