Hi, I’m
Hamad Alaqile
saad
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Education
Technical And Vocational Training CorporationRiyadh, Saudi Arabia
Diploma from Technical Support
06.2024
University Overview
- [3.28] GPA
Work History
Barq Digital Bank
Customer Service Agent – Chat
09.2024 - Current
Job overview
- Respond to customer inquiries through chat promptly and professionally
- Resolve customer issues and provide necessary support via chat platforms
- Record and analyze chat details to ensure service quality improvement
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Hertz Rent A Car
Car Rental Representative
03.2022 - 01.2024
Job overview
- Respond to customer inquiries via chat in a timely, professional, and courteous manner, ensuring that all concerns are addressed effectively and efficiently
- Explaining available rental options to customers and guiding them on rental terms
- Ensuring vehicle availability and coordinating smooth vehicle pickup and drop-off processes
- Improved branch revenue through upselling additional services tailored to individual client preferences.
- Assisted management in decision-making by compiling insightful data reports on sales trends and customer demographics.
Golden Trend Group
Customer Service Representative
08.2019 - 01.2022
Job overview
- Managing and escalating issues to resolve complex problems
- Providing technical support and guidance to customers on how to use products and services
- Following up on customer inquiries to ensure complete satisfaction
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Almarai Company
Customer Service Agent
01.2016 - 06.2017
Job overview
- Respond to customer inquiries via phone, email, and other communication channels, providing prompt and professional assistance
- Following up on customer inquiries to ensure complete satisfaction
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Abar Al-Dhahab Trading Establishment
Technical Support Help Desk
11.2013 - 01.2016
Job overview
- Respond to help desk tickets, phone calls, and emails promptly and professionally
- Diagnose and resolve technical problems, ensuring minimal disruption to users' work
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Skills
- Network troubleshooting
- Remote support
- Training and mentoring
- Escalation handling
- Microsoft outlook
- Client relations and customer service
- Customer service standards
- Customer service improvement
- Customer Service Recovery
- Strong work ethic
- Patience and tolerance
- Complaint handling
Training
- NDG LINUX SERIES
- Microsoft Excel
- Microsoft Word
- Introduction in the Information Technology
LANGUAGES
Arabic (Native)
Bilingual or Proficient (C2)
English (Intermediate)
Elementary (A2)
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