Summary
Work History
Education
Skills
courses and certification
Languages
Timeline
Hi, I’m

Saad Saleh Alsaad

Al-Ahsa
Saad Saleh Alsaad

Summary

Dynamic professional with extensive experience in customer service and project coordination at Golden Tulip Corniche Hotel. Proven track record of enhancing guest satisfaction through effective communication and meticulous attention to detail. Expertise in inventory management and staff training, consistently achieving operational excellence in fast-paced environments.

Work History

Al Gosaibi Foods Company
Abqaiq

Waiter

Job overview

  • Took orders from customers, clarifying special requests and preferences to ensure satisfaction.
  • Delivered exceptional customer service in fast-paced dining environment, enhancing overall guest experience.
  • Provided exceptional customer service in fast-paced dining environment.
  • Maintained cleanliness and organization of dining area and utensils.
  • Assisted in menu recommendations to enhance guest experience.

HatEx
Dammam

Call Center Representative

Job overview

  • Responded to customer inquiries, addressing questions and issues related to products and services to enhance customer satisfaction.
  • Assisted customers with inquiries, resolving issues to improve overall service experience.
  • Handled customer inquiries via phone with clarity and professionalism.
  • Documented detailed customer interactions in the CRM system promptly.
  • Resolved product issues by collaborating with technical support teams.

Golden Tulip Corniche Hotel
Dammam

Hotel Receptionist

Job overview

  • Processed guest check-ins and check-outs, managed room assignments, and ensured accurate billing to enhance guest satisfaction.

Responded to guest inquiries and handled phone calls with professionalism, contributing to a welcoming atmosphere.

  • Answered phone calls and addressed guest inquiries, ensuring timely and effective communication.

National Commercial Bank (NCB)
Dammam

Customer Service Representative

Job overview

  • Responded to customer inquiries, providing accurate information on account balances and banking services.
  • Assisted customers with account inquiries and processed transaction requests to ensure timely service.
  • Assisted customers with inquiries and account management processes.
  • Processed transactions efficiently using banking software systems.
  • Resolved customer complaints through effective communication and problem-solving skills.

Cup of Corn
Indianapolis

Corn Maker and a Cashier

Job overview

  • Prepared and cooked popcorn for sale, ensuring quality and customer satisfaction.
  • Processed customer transactions with accuracy and speed, enhancing customer experience.
  • Processed customer transactions quickly and accurately.
  • Maintained a clean and organized checkout area.
  • Assisted customers with product selections and inquiries.

Greek Island Restaurant
Indianapolis

Dishwasher

Job overview

  • Loaded dishes into dishwasher, ensuring thorough cleaning to meet health standards.
  • Managed waste disposal and recycling, contributing to a clean and organized kitchen environment.
  • Maintained cleanliness of dishes, utensils, and kitchen equipment throughout shifts.
  • Operated industrial dishwashing machine for efficient cleaning of large volumes.
  • Sorted and organized dishes, ensuring proper storage and easy access for staff.

Sultana Cafe & Hookah Bar
Indianapolis

Chef and Dishwasher

Job overview

  • Prepared food items, entrees, side dishes, desserts, and other menu offerings to meet customer expectations.
  • Managed kitchen operations during peak hours to maintain consistent food service quality and efficiency.
  • Prepared diverse menu items in fast-paced kitchen environment.
  • Maintained cleanliness and organization of workstations and kitchen areas.
  • Collaborated with team members to ensure timely service and customer satisfaction.

Hyatt Grand Hotel
Indianapolis

Receptionist

Job overview

  • Welcomed guests upon arrival at hotel lobby, ensuring a positive first impression.
  • Coordinated guest reservations using hotel management software to streamline check-in process.
  • Greeted guests warmly and provided information about hotel services.
  • Managed incoming calls and directed inquiries to appropriate departments.
  • Scheduled reservations and coordinated check-in/check-out processes efficiently.

Amazon Company

Warehouse Keeper

Job overview

  • Conducted regular stock counts and audits to ensure inventory accuracy and reliability.
  • Inspected incoming shipments to identify damages or discrepancies, ensuring quality control.
  • Organized inventory for efficient storage and quick retrieval.
  • Operated forklifts and pallet jacks to move goods safely.
  • Inspected shipments for quality and accuracy upon arrival.

EKF Management
Indianapolis

Caregiver

Job overview

  • Delivered personal care and support to clients in daily activities, enhancing their comfort and wellbeing.
  • Prepared nutritious meals and addressed dietary needs, promoting clients' health and wellness.
  • Assisted clients with daily living activities and personal care tasks.
  • Monitored client health and reported changes to healthcare professionals.
  • Maintained a clean and safe environment for clients at all times.

Comfort Keepers
Indianapolis

Health Aid and Caregiver

Job overview

  • Documented client progress and care details in electronic health records to ensure accurate tracking of health outcomes.
  • Assisted with bathing, dressing, and personal care needs to enhance client comfort and dignity.
  • Assisted clients with daily living activities and personal care routines.
  • Provided companionship and emotional support to enhance client well-being.
  • Administered medication and monitored health conditions as directed by healthcare professionals.

Fun Time Center
Al Mubarraz

Manager of the Bowling Center, Cashier and Maintenance Department

Job overview

  • Oversaw management and operations of bowling center, ensuring smooth workflow and customer satisfaction.
  • Handled cash register transactions, including cash and credit card payments, ensuring accuracy in financial exchanges.
  • Conducted routine maintenance tasks to keep equipment operational and enhance guest experience.

alsafi danone

WARHOUSE KEERPER

Job overview

  • Executed daily operations to maintain workflow efficiency and accuracy.
  • Collaborated with diverse team members to address product issues and meet project objectives.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Samara Landing Transportation Services Co.

Dispatcher Clerk

Job overview

  • Coordinated transportation schedules to optimize service delivery.
  • Processed incoming transportation requests with industry-specific software to ensure timely responses.
  • Coordinated dispatch schedules for efficient transportation services.
  • Communicated with drivers to provide route updates and instructions.
  • Managed incoming calls and addressed customer inquiries promptly.

dkhoon alemiratia

Shop Seller

Job overview

  • Guided customers in product selection, enhancing their shopping experience and satisfaction.
  • Restocked shelves with new inventory, maintaining product availability and supporting customer needs.
  • Assisted customers with product selections and inquiries.
  • Managed inventory levels and organized stock displays.
  • Processed transactions accurately using point-of-sale systems.

JUST WALNUTS

Restaurant Manager

Job overview

  • Trained and supervised staff to enhance service standards and guest satisfaction.
  • Managed daily operations, overseeing scheduling, budgeting, and inventory control for optimal efficiency.
  • Managed daily restaurant operations and ensured smooth service flow.
  • Trained and supervised staff on service standards and menu knowledge.
  • Coordinated inventory management and ordered supplies as needed.

Nbtc construction company

Site Coordinator

Job overview

  • Coordinated project schedules and activities, ensuring alignment across multiple teams and departments to meet project deadlines.
  • Ensured compliance with safety regulations and operational procedures, maintaining a safe work environment on-site.
  • Coordinated daily site activities to ensure smooth project execution.
  • Assisted in managing subcontractors and supplier communications effectively.
  • Scheduled site meetings to discuss progress and address concerns promptly.

Education

IUPUI University
Indianapolis

Double Major Diploma from English Language and Literature

Ivy Tech Community College
Indianapolis,U.S.A.

Associate of Science from Respiratory Therapists

Skills

  • Customer service
  • Menu knowledge
  • Point of sale
  • Attention to detail
  • Hospitality and accommodation
  • Stock management
  • Planning and coordination
  • Safety compliance
  • Problem solving
  • Team collaboration
  • Adaptability skills
  • Staff training
  • Effective communication

courses and certification

Sales and Marketing | Doroob, Point of Sale Procedures | Doroob, Managing Sales Performance | Doroob, Mastering the Sale Process | Doroob, Professional Sales | Doroob, Dealing with customer needs | Doroob, Culture of telework administratively | Doroob, Professional in Maintaining Customers | Doroob, Customer Data Management | Doroob, Excellent Customer Service | Doroob, Problem Solving Skills in Customer Service | Doroob, Customer Service Quality Assessment | Doroob, Principles of Customer Service | Doroob, Introduction to Human Resources Functions | Doroob, E - Commerce: Supply Chain | Doroob, Fundamentals of Electronic Retail and Supply Chain | Doroob, Data Analysis | Doroob, Supply Chain Management | Doroob, Occupational Safety and Health | Doroob, Remote Work Teams Management | Doroob, Customer Service - Professional Interaction | Doroob, Cybersecurity | Doroob, Microsoft Excel | Doroob, E-Marketing with the Lowest Costs | Doroob, International Accounting Standards in the Public Sector - Part 1 | Doroob, Professional Interview | Doroob, Developing career opportunities | Doroob, Basic Mobile Maintenance Skills | Doroob, Building Security | Doroob, Executive Assistant series - Communicate Effectively | Doroob, Executive Assistant series - Optimize your Performance | Doroob, Executive Assistant series - Practice MS office Skills | Doroob, Establishing and managing stores that sell vehicle spare parts | Monshaat, Consultative Selling Skills | Doroob, Customer Service and Branding | Doroob, Customer Service - Know your Customer | Doroob, Communicate Effectively with Customer | Doroob, Principles of Working in Customer Service | Doroob, Customer Service Skills | Doroob, The Professionalism of Customer Service in Car Rental Offices | Doroob, Online Training of OSHA, ELS Language Course | ELS Language Centers | Indianapolis, ELS Language Course | ELS Language Centers | Indianapolis, ELS Language Course | ELS Language Centers | Indianapolis, English Language Course | Al Jazeera Academy, Volunteer | Project of Al-khifa school called (Enjaz), which is at the level of Nationwide in Saudi Arabia and also in the Theater and Small Projects Departments, Volunteer | ELS Language Centers | Indianapolis, Volunteer | Saudi National Day at Western Kentucky University and Wayne State University, Volunteer | World National Day | (Iupui) Indiana University | Purdue University | Indianapolis, Meticulous attention to detail to ensure accuracy and precision., Planning and coordinating to ensure sufficient time for task completion and goal achievement., Interacting with the team and promoting effective communication among team members., Treat confidential information with complete confidentiality., Proficiency in using computers and Microsoft Office programs., Ability to self-develop and adapt to different work conditions., Ability to work under pressure., Arabic, English

Languages

English
Proficient (C2)
C2
Arabic
Native
Native

Timeline

Waiter

Al Gosaibi Foods Company

Call Center Representative

HatEx

Hotel Receptionist

Golden Tulip Corniche Hotel

Customer Service Representative

National Commercial Bank (NCB)

Corn Maker and a Cashier

Cup of Corn

Dishwasher

Greek Island Restaurant

Chef and Dishwasher

Sultana Cafe & Hookah Bar

Receptionist

Hyatt Grand Hotel

Warehouse Keeper

Amazon Company

Caregiver

EKF Management

Health Aid and Caregiver

Comfort Keepers

Manager of the Bowling Center, Cashier and Maintenance Department

Fun Time Center

WARHOUSE KEERPER

alsafi danone

Dispatcher Clerk

Samara Landing Transportation Services Co.

Shop Seller

dkhoon alemiratia

Restaurant Manager

JUST WALNUTS

Site Coordinator

Nbtc construction company

IUPUI University

Double Major Diploma from English Language and Literature

Ivy Tech Community College

Associate of Science from Respiratory Therapists
Saad Saleh Alsaad