Saad M. Alskaini
Technical Support Engineer
Riyadh
Summary
Telecommunications Engineer with a demonstrated history of working in the telecommunications industry. Skilled in Telecommunications, Team Leadership, Project Management, Microsoft Excel, and Microsoft Office. Strong telecom professional with a master's degree focused in Electrical Engineering from Gannon University. Currently, part of global team in NOKIA who provides technical support for ISP customer in Saudi Arabia.
Overview
13
13
years of professional experience
Work History
Customer Support Specialist – Back office Engineer
Nokia
03.2019 - Current
- Perform 24/7 support on Nokia Equipment among STC copper network as a second line technical support
- Provide technical reports to identify cause of problems and give preventive guidance to avoid same problem happen again
- Health checks for daily, quarterly and yearly maintenance
- Configure needed resources
- Escalate the trouble ticket to Third Line (NOKIA experts) in case of complications
- Fully aware of design of Nokia Equipment in STC Network
- Respond to any customer inquiry Monitoring STC network via specific tools.
Customer Support Specialist - NOC Engineer
Nokia
12.2017 - 03.2019
- Key Responsibilities: Perform 24/7 support on Nokia Equipment operated in STC Network
- Attendee in STC's NOC responding to All Nokia TT in RTTS
- Fully aware of design / Implementation scenarios of Nokia Equipment in STC Network Respond to any customer inquiry Monitoring STC network via specific tools
- Make analysis on STC access network Reporting the network status based on daily and hourly data’s Follow up analysis cases to finalize with solution
- Open tickets due to any abnormal statistics due to data from specific tools such as RTTS, ticketing system, and RMS ticketing system.
Network Services Engineer
Mobily
10.2011 - 11.2013
- Received connectivity requests from service departments including GSM, Data Networks, and Core
- Network departments
- Produced designs according to customer specification (Links Capacity & protection schemes) to optimize or design new installations or modifications to existing facilities to improve quality, workflow and prevent losses, and ensured minimum wastages and maximum utilization of resources
- Planned circuits using IMS software for various TXM links P2P, P2MP as requested such as STM-64,
- STM-16, STM-4, STM-1, E1, FE, and GBE
- Provided and approved protection schemes & diversity plans with particular service level agreement & deployed ASON on demand for critical links (DIAMON,GOLD,SILVER)
- Arranged site joint visit teams for links establishment to complete physical connectivity.
Telecommunications Engineer
Mobily
05.2010 - 09.2011
- Oversaw all new expansions on existing NEs to be installed
- Produced designs according to customer specification (Links Capacity & protection schemes) to optimize or design new installations or modifications to existing facilities to improve quality, workflow and prevent losses, and ensured minimum wastages and maximum utilization of resources
- Ensured resources were available when requested by vendors and follow up installation process
- Coordinated with Operation Team for support on troubleshooting and maintenance in terms of
- MDT "Maintenance Down time", TCN "Threatening condition to the network”
- Performed any job-related activities as requested by the immediate supervisor/manager.
Education
Master’s Degree - Electrical Engineering
Gannon University
Master’s Degree - Engineering Management
Gannon University
Bachelor’s Degree - Electrical Engineering
Applied Sciences University
Skills
Network operation
Networking
Routing
Technical Skills
Troubleshooting
Technical Report
Computer Skills
Agile
Managing Cross-Functional Teams
Scrum
Performance Tracking
Timeline
Customer Support Specialist – Back office Engineer
Nokia
03.2019 - Current
Customer Support Specialist - NOC Engineer
Nokia
12.2017 - 03.2019
Network Services Engineer
Mobily
10.2011 - 11.2013
Telecommunications Engineer
Mobily
05.2010 - 09.2011
Master’s Degree - Electrical Engineering
Gannon University
Master’s Degree - Engineering Management
Gannon University
Bachelor’s Degree - Electrical Engineering
Applied Sciences University