Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Saalim Mohideen

Jeddah,Saudi Arabia

Summary

A dedicated professional with a strong background in customer service, known for reliability, honesty, and trustworthiness. Demonstrates excellent timekeeping, flexibility, and adaptability in multi-cultured environments. Skilled in problem solving, meeting deadlines, and efficient paperwork management. Possesses good communication skills and IT proficiency. Career goals include leveraging these competencies to contribute effectively to organisational success.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

10
10
years of professional experience

Work History

Operations manager

Golden Rowaa Umrah Services
Jeddah, Makkah
08.2023 - Current
  • Optimised workflow procedures with strategic planning and team coordination.
  • Managed vendor relationships to ensure timely delivery of services.
  • Reduced overhead costs through efficient resource allocation and budget management.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Handled negotiations with outside vendors and service agencies to meet group needs.

Examination Supervisor

British Council
Jeddah, Saudi Arabia
03.2015 - 07.2023
  • Company Overview: British Council is the United Kingdom's international organization for cultural relations and educational opportunities
  • Dealing with private and confidential exam papers
  • Customer Service
  • Managing the team
  • School Inspections
  • Staff training & Shift Leading
  • I have helped in scheduling venue staff for schools in Jeddah
  • I have also helped in the process of payments such as preparing claim sheets, calculating the hours worked by each venue staff
  • I have been part of the data entry process for the registration of candidates
  • I have been vigilant and productive
  • Under my supervision I have been audited six times by the CIE inspector which showed a positive result
  • I held complete responsibility for managing all confidential materials at various venues, consistently meeting and adhering to QCA requirements
  • As an integral part of a collaborative team, I demonstrated my capabilities by effectively handling a challenging situation under pressure
  • This experience not only showcased my ability to thrive in demanding situations but also underlined my commitment to maintaining the highest standards of confidentiality and compliance with regulatory guidelines
  • British Council is the United Kingdom's international organization for cultural relations and educational opportunities

Education

IGCSE's -

Sri Lankan school

Advanced Certificate - Travel Operations

Louis Preston, Colombo Campus

Diploma - Strategic Management and Leadership

London Boulevard Business College
Sri Lanka
10.2023 - 04.2024

Master of Business Administration -

Imperial College of Business Studies
Sri Lanka
03.2024 -

Skills

  • Customer Service
  • Good timekeeping
  • Flexible and adaptable
  • Problem solving
  • Meeting deadlines
  • Able to work in multi cultured environments
  • Honest
  • Reliable
  • Trustworthy
  • Numerate
  • Accurate
  • Efficient in dealing with paperwork
  • Good communication skills
  • IT skills

Languages

English
Fluent
Tamil
Native
Arabic
Upper intermediate

References

References available upon request.

Timeline

Master of Business Administration -

Imperial College of Business Studies
03.2024 -

Diploma - Strategic Management and Leadership

London Boulevard Business College
10.2023 - 04.2024

Operations manager

Golden Rowaa Umrah Services
08.2023 - Current

Examination Supervisor

British Council
03.2015 - 07.2023

Advanced Certificate - Travel Operations

Louis Preston, Colombo Campus

IGCSE's -

Sri Lankan school
Saalim Mohideen