SABA FARHEEN
Bangalore
Summary
Results-driven Customer Service Professional with over 4 years of experience supporting international clients in call center, remote, travel & tourism environments. Demonstrated expertise in managing high-volume customer interactions, resolving complex issues, and consistently meeting service-level agreement and performance metrics. Adapt at cross-cultural communication and committed to delivering service excellence.
Overview
5
5
years of professional experience
Work History
Customer Relations
Rosotravel
08.2024 - Current
- Provide professional customer support via email and chat for international travel clients.
- Assist customers with tour bookings, itinerary details, and service-related inquiries.
- Coordinate with internal departments to resolve issues promptly and maintain customer satisfaction.
- Ensure accurate documentation and adherence to company procedures.
Customer Service Representative
Alorica
Bangalore
11.2023 - 06.2024
- Delivered high-quality customer support through voice, email, and chat channels.
- Resolved customer concerns efficiently while meeting productivity and quality benchmarks.
- Maintained detailed records in CRM systems and followed compliance standards.
- Worked effectively in a fast-paced, performance-driven environment.
Customer Service Associate
Airstar
Bangalore
01.2021 - 11.2023
- Managed end-to-end customer service operations and handled a wide range of inquiries.
- Provided timely and accurate solutions, contributing to improved customer satisfaction.
- Collaborated with team members and supervisors to enhance service processes.
- Demonstrated professionalism, reliability, and strong communication skills.
Education
Bachelor of Business Administration -
Bangalore University
09-2020
Skills
- Customer Support (Voice, Email & Chat)
- Call Center Operations - Inbound & Outbound
- Travel & Tourism Customer Service
- Booking, Reservations & Scheduling
- Issue Resolution & Complaint Management
- CRM & Ticketing Systems
- KPI & Quality Compliance
- Remote Work & Virtual Team Collaboration
- Cross-Cultural Communication
- MS Office & Google Workspace
Timeline
Customer Relations
Rosotravel
08.2024 - Current
Customer Service Representative
Alorica
11.2023 - 06.2024
Customer Service Associate
Airstar
01.2021 - 11.2023
Bachelor of Business Administration -
Bangalore University