Saba Sultan
Administrator
Al-Khobar
Summary
Dynamic and versatile professional with extensive experience in executive support, office administration, hospitality training, and in-flight operations. Proven ability to manage executive schedules, coordinate travel, oversee confidential documents, and ensure operational efficiency. Skilled in customer service, safety management, team leadership, and cross-cultural communication. Highly adaptable, detail-oriented, and committed to delivering excellence in fast-paced, high-pressure environments.
Overview
12
12
years of professional experience
5
5
Certifications
3
3
Languages
Work History
PERSONAL ASSISTANT
GECAT LIMITED
10.2024 - Current
- Managed executive schedules, agendas, meetings, and travel arrangements, ensuring secure handling of confidential documents.
- Provided comprehensive administrative, operational, and HR support, including coordinating recruitment interviews.
- Recorded meeting minutes, maintained official documentation, and organized both electronic and paper records.
- Monitored office supplies, negotiated vendor terms, and optimized resource utilization.
- Supported operational coordination to ensure smooth and efficient business execution.
FLOOR CO-ORDINATOR / ADMIN
ZARNAB INTERNATIONAL
08.2022 - 09.2024
- Assisted with day-to-day administrative duties, including data entry, internal communication, and coordinating departmental needs.
- Handled phone and email inquiries, scheduled appointments, and maintained executive calendars.
- Welcomed and directed visitors, ensuring a positive and professional environment.
- Delivered exceptional customer service to meet and exceed client expectations.
- Managed floor staff tasks, training, and adherence to company policies.
- Organized files, records, and office documentation for efficient accessibility and workflow.
- Maintained a clean, organized, and professional workspace to reflect a positive company image.
HOSPITALITY TRAINER
SKILLS VALLEY
01.2022 - 06.2022
- Developed and delivered theory and practical training programs in hotel and aviation hospitality.
- Designed engaging sessions to improve trainee skills and performance.
- Assessed training needs and measured effectiveness through tests, feedback, and observation.
- Updated training materials to ensure relevance and accuracy.
- Monitored trainee progress, and provided coaching and support.
- Collaborated with departments to align training with organizational goals.
- Organized workshops and refresher courses for ongoing development.
- Ensured training compliance with health, safety, and quality standards.
- Created a positive learning environment that encouraged participation and skill growth.
FRONT OFFICE (RECEPTIONIST) - INTERNSHIP
ENVOY CONTINENTAL HOTELS
09.2021 - 11.2021
- Delivered exceptional customer service, and provided administrative support to ensure smooth front desk operations in a hotel setting.
- Managed incoming phone calls, scheduled guest appointments and reservations, and efficiently handled front desk calendars.
- Demonstrated strong communication and interpersonal skills when interacting with guests, colleagues, and other hotel departments.
- Utilized Microsoft Office and hotel management software for daily administrative and booking tasks.
- Multitasked effectively in a fast-paced hospitality environment, prioritizing duties to maintain seamless guest services and workflow.
FLIGHT PURSER
SHAHEEN AIR INTERNATIONAL
04.2013 - 09.2018
- Ensured passenger safety and comfort by conducting thorough safety checks and adhering to aviation regulations.
- Supervised and coordinated the cabin crew to ensure high service standards throughout the flight.
- Delivered exceptional in-flight service, including overseeing meal and beverage service.
- Managed emergencies and medical situations efficiently, following safety protocols.
- Fostered positive passenger experiences through strong communication, conflict resolution, and cultural sensitivity.
- Oversaw pre-flight and post-flight briefings, ensuring the crew was well informed and prepared.
- Monitored cabin conditions and ensured compliance with airline policies and customer service standards.
- Adapted to diverse cultures, and handled challenging situations with professionalism and diplomacy.
Education
Master of Arts - TOURISM AND HOSPITALITY
Hazara University
Mansehra, Pakistan 04.2001 -
Bachelor of Arts -
Hazara University
Mansehra, Pakistan 04.2001 -
Higher Secondary School Certificate (HSSC) - Science
BISE
Mansehra, Pakistan03-2011
Secondary School Certificate (SSC) -
BISE
Mansehra, Pakistan 02-2009
Skills
Computer Proficiency
Leadership Experience
Communication Skills
Situational Awareness
Problem-Solving Abilities
Administrative Efficiency
Event Coordination
Digital Creation
Document preparation
Report drafting
Interpersonal aptitude
Email handling
Certification
Cabin Crew Security Training
Interests
Traveling and exploring new cultures, Reading and staying updated on industry trends, Volunteering for community events, Photography and content creation, Fitness and outdoor activities
Timeline
PERSONAL ASSISTANT
GECAT LIMITED
10.2024 - Current
FLOOR CO-ORDINATOR / ADMIN
ZARNAB INTERNATIONAL
08.2022 - 09.2024
HOSPITALITY TRAINER
SKILLS VALLEY
01.2022 - 06.2022
FRONT OFFICE (RECEPTIONIST) - INTERNSHIP
ENVOY CONTINENTAL HOTELS
09.2021 - 11.2021
FLIGHT PURSER
SHAHEEN AIR INTERNATIONAL
04.2013 - 09.2018
Master of Arts - TOURISM AND HOSPITALITY
Hazara University
04.2001 -
Bachelor of Arts -
Hazara University
04.2001 -
Higher Secondary School Certificate (HSSC) - Science
BISE
Secondary School Certificate (SSC) -
BISE