SACHIN KANDAMMATTIL

• Design, organize, modify, and support an organization’s computer systems, including operating systems, business applications, security tools, web servers, email systems, and user hardware (laptops, PCs).
• Quickly resolve any system failures and troubleshoots issues.
• Upgrade and manage hardware and software.
• Install and configure local area networks (LANs), wide area networks (WANs), and network segments and servers, such as file servers, VPN gateways, and intrusion detection systems.
• Ensure an uninterrupted internet connection and manages mail servers for sending and receiving emails and file servers for saving and managing data.
• Oversee system performance and report generation.
• Manage user accounts, credentials, permissions, access rights, storage allocations, and active directory administration.
• Secure system integrity from any breaches or viruses and play an essential role in risk-mitigation planning, including creating backup plans, safeguards for data, user security policies, and identity management.
• Trained 30+ employees on a one-on-one basis on using new versions of software.
• Collaborated with multiple Chinese vendors for arranging different types of customized kiosks and guided

management to choose the vendor considering Cost/ Quality /Delivery time etc.

choose the vendor considering Cost/ Quality /Delivery time etc.

• Set up hardware, install and configure software and drivers.
• Provided onsite technical support.
• Involved in setting-up accounts and workstations.
• Administered servers, laptop and desktop computers, printers, routers, switches, firewalls, smartphones, security updates and patches.
• Install well-functioning LAN/WAN and other networks and manage components (servers, IPs).
• Diagnose software issues, install software patches and remove malicious programs.
• Perform regular upgrades and ensure systems remain updated.
• Troubleshoot system failures or bugs and provide solutions to restore functionality.
• Keep records of repairs and fixes for future reference.
• Offer timely technical support and teach users how to utilize computers correctly.
• Set up over 60 laptops, 150 desktop computers with Windows OS with application software.
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• Install and configure software and hardware.
• Set up accounts and workstations.
• Monitor performance and maintain systems according to requirements.
• Troubleshoot issues and outages.

• Ensure security through access control, backups and firewalls.
• Upgrade systems with new releases and models.
• Train staff on new technologies.
• Perform diagnostic tests and debugging procedures to optimize computer systems.
• Supervising and mentoring IT department employees, as well as providing IT support.
• Reviewed, analyzed and renewed IT equipment contracts (multifunction printers, the ISP, servers, security systems).
• Set up and managed 50+ email inboxes using a third party email provider.
• Repaired and upgraded 70+ PCs and laptops.
• Fabricated patch cables and configured patch panels to expand network by over 50%.

• Responded to up to 25 users a day in a fast-paced, high-pressure environment

• Set up and configure new computer and internet equipment.
• Resolve computer problems and errors.
• Train staff on computer literacy.
• Update computer software and OS.
• Remotely or physically assists in computer-related concerns
• Perform routine inspection of IT equipment.
• Receive and respond to incoming calls and work orders regarding desktop problems.
• Ensure that desktop connections, i.e. network jacks are in proper working order.
• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users.

• Installation of PC hardware.
• Set up workstations with necessary peripheral devices.
• Develop and maintain local networks.
• Ensure security and privacy of networks and computer systems.
• Provide guidance to users on how to operate new software and computer equipment.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts).
• Maintain records/logs of repairs and fixes and maintain schedule.
• Maintain hardware and software inventory.
• Identify computer or network equipment shortages and place orders.