Oracle
Sadam Hussain
IT Support Technician
Al Malaz, Riyadh
Summary
Maintains the computer and network systems of an organization. Their duties include troubleshooting and diagnosing computer hardware and software issues, setting up computer networks and assisting employees and customers with IT-related problems.
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
5
5
Languages
Work History
IT Field Support Technician
Talent Arabia Wired & Wireless Technology
Al Malaz, Riyadh
08.2017 - Current
- Developed detailed maintenance schedules for equipment to maximize equipment lifetimes.
- Efficiently troubleshot and repaired equipment to cut company costs and maximize productivity.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Explained diagnostic findings to customers and outlined repair or service options.
- Trained customer employees and managers on machine use and maintenance.
- Identified issues, analyzed information and provided solutions to problems.
- Monitored company inventory to keep stock levels and databases updated.
- Evaluated systems according to predetermined checklist and noted issues
- Streamlined repair processes to minimize day-to-day downtime and increase overall productivity
- Client 1 - APPAREL GROUP (Complete Network Infrastructure)
- Client 2 - HENKEL ARABIA
- Client 3 - SACHLO
- Client 4 - GULF UNION
- Adhered to safety protocols and policies to reduce workplace hazards
- Performed maintenance duties and safely handled chemicals and solutions
- Demonstrated increased knowledge of company products and equipment
- Documented changes and actions in computer-based tracking system
- Used Microsoft Word and other software tools to create documents and other communications
- Prepared variety of different written communications, reports and documents
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Facilitated maintenance team training procedures to align with company standards
Network Support Technician
Benchmark Technology
Olaya, Riyadh
08.2017 - 05.2018
- Maintained network connectivity of workstations, servers and network devices.
- Ran cabling and installed data drops for new node installations.
- Troubleshot hardware and software to determine and rectify network problems.
- Summarized incident resolution for future reference.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Worked with outside vendors for fiber installations and service.
- Performed network security design and integration duties.
- Monitored network hardware operations to evaluate proper configuration.
- Provided faculty and staff with security software and network configuration support.
- Designed and evaluated WAN and LAN connectivity technologies.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
- Diagnosed and executed resolution for network and server issues.
- Utilized source code control for tracking configurations and changes.
- Myself and my team handled from minimum 50 host to 500 host.
Network Technician
L&T Construction
Bangalore
12.2015 - 12.2016
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Performed tracing and patching operations for copper networks.
- Assigned application access, security roles and permissions.
- Ran cabling and installed data drops for new node installations.
- Identified and immediately resolved issues with network devices.
- Configured and maintained network backup and recovery procedures.
- Operated 4-pair test equipment to terminate network cabling at blocks and routing points.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Supported users both local and by phone with problem resolution and education.
- Troubleshot hardware and software to determine and rectify network problems.
- Performed necessary maintenance to support network availability.
- Dressed and installed fiber cabling and hardware.
- Maintained thorough understanding of local area and wide area networking and components.
Education
Mater of Computer Application - Computer Networking And Telecommunications
Anna University
Coimbatore 06.2012 - 06.2015
Bsc(IT) - Information Technology
MS University
Ayikudy, Tamilnadu 06.2012 - 06.2015
Skills
Security Appliance
CCTV Surveillance
Network Infrastructure
Floor plan network Connectivity
Fiber Connectivity
Cisco system, Aruba Wireless, Cambium Network
PTP Wireless Connectivity (UBNT, Cambium, TP-link)
Cabling Plan & Supervising (Minimum 200 Host)
Data center Migration, Port Mapping
Software
Net Framework
Java Basics
MS Office
Certification
CCNA
Timeline
IT Field Support Technician
Talent Arabia Wired & Wireless Technology
08.2017 - Current
Network Support Technician
Benchmark Technology
08.2017 - 05.2018
Network Technician
L&T Construction
12.2015 - 12.2016
Mater of Computer Application - Computer Networking And Telecommunications
Anna University
06.2012 - 06.2015
Bsc(IT) - Information Technology
MS University
06.2012 - 06.2015