SADAM MOHAMEDANI
AL QASEEM,SAUDIA ARABIA
Summary
Builds strong customer relationships that support sales growth and repeat business. Handles high-volume enquiries, after-sales issues and returns with a focus on resolution and customer satisfaction. Communicates promotions clearly to support revenue and customer loyalty.
Overview
2
2
Languages
1
1
Certification
9
9
years of professional experience
Work History
Sales and Customer Service Representative
risoon
hail and al riyadh , saudi arabia
05.2025 - Current
- Increased sales targets by developing and maintaining strong relationships with new and existing customers.
- Informed customers of promotions and special offers to increase sales and revenue.
- Handled high-volume telephone calls to address and resolve customer queries.
- Managed returns and exchanges with a focus on retaining customer trust and satisfaction.
- Provided after-sales support, including troubleshooting and advice, to ensure customer satisfaction and loyalty.
Sales Supervisor
adiyat
AL khartuom, sudan
12.2017 - 05.2025
- Enabled team members to effectively upsell products and services, enhancing customer engagement and closing sales.
- Monitored daily operations and provided procedural guidance to sales staff, improving team performance and operational efficiency.
- Oversaw after-sales support services, ensuring high levels of customer satisfaction and repeat business.
- Streamlined communication between sales team and other departments, fostering collaboration and enhancing service delivery.
- Managed inventory to keep adequate and properly merchandised stock on sales floor.
- Organised and maintained sales records for accurate reporting and performance tracking.
Education
Bachelor of Science - Communication Sciences and Public Relations
Sudan University of Science and Technology
Khartoum01-2007
Skills
- Customer service
- Customer relations
- Customer relationship management
- Upselling techniques
- Sales reporting
- Inventory control
- Retail merchandising
- Verbal communication
Languages
Arabic
Upper Intermediate
B2
English
Elementary
A2
Certification
- [Area of study] certified
- [Area of certification] certified
- Chartered [Area of certification]
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of [Action].
- Developed and instituted employee training and retention initiative that reduced employee turnover by [Number]% within [Timeframe].
Timeline
Sales and Customer Service Representative
risoon
05.2025 - Current
Sales Supervisor
adiyat
12.2017 - 05.2025
Bachelor of Science - Communication Sciences and Public Relations
Sudan University of Science and Technology