Saddam Bani Hani

Supported business development efforts by identifying new opportunities, engaging with potential clients, assisting in proposal preparation, and coordinating with technical teams to align solutions with client needs.

Duties:

• Supported the business development team in identifying new market opportunities and generating qualified leads in the IT solutions space.
• Assisted in the preparation of proposals, technical documentation, and client presentations for solutions such as IT infrastructure monitoring, RPA, and asset management.

Led a team of engineers and administrators in deploying and managing enterprise monitoring solutions (BMC, Entuity, Flexera/SNOW, Elastic, IBM/Instana, Dynatrace), ensuring high system availability and performance.

Duties:

• Directed full lifecycle implementation of BMC solutions, enhancing infrastructure visibility and automating processes.
• Optimized network performance through Entuity deployment and integration.
• Implemented SNOW modules (Inventory Manager, License Manager) to streamline IT asset management and compliance.
• Supervised command center operations, overseeing real-time monitoring of applications, servers, and critical systems.
• Acted as primary escalation point for critical incidents, coordinating responses with IT teams, vendors, and stakeholders.
• Delivered actionable incident and performance reports on a daily, weekly, and monthly basis.

Responsible for leading the installation, configuration, and maintenance of enterprise monitoring solutions (BMC TrueSight Operations Management, Capacity Optimization, and SolarWinds).

Duties:

• Implemented and integrated BMC TrueSight with multiple business applications to enhance proactive monitoring and incident response.
• Configured and deployed infrastructure and notification policies, improving alert accuracy and reducing false positives.
• Led requirement-gathering sessions with stakeholders and coordinated monitoring projects as team lead.
• Administered and optimized Patrol Monitoring Solutions (KMs) to ensure system performance and stability.
• Oversaw Event Management operations, including incident correlation, escalation, and resolution to meet SLA targets.

Executed installation, integration, and ongoing maintenance of enterprise monitoring and contact center solutions, including BMC TrueSight, SolarWinds, and Genesys.

Duties:

• Led the deployment of BMC TrueSight Operations Management , integrating with multiple enterprise applications to enable real-time event correlation and proactive incident response.
• Designed and implemented infrastructure & notification policies , reducing false alarms and improving mean time to resolution (MTTR).
• Delivered Genesys Contact Center solutions for enterprise clients, customizing configurations to provide highly personalized customer experiences.
• Implemented and optimized SolarWinds Orion (NPM, NCM, NTA, SAM) and LEM , enabling comprehensive NOC/SOC monitoring.
• Conducted end-user and team training , enhancing operational readiness and knowledge transfer.
• Continuously optimized monitoring systems through fine-tuning, upgrades, and preventive maintenance, ensuring high system availability and performance.