SADEED RAHMAN KARIYADAN
malappuram,India
Summary
Technically-minded work with background in troubleshooting and repairing wide variety of mobile devices. Focused on providing exceptional customer service. Quickly diagnoses issues with most effective solution. Eager to learn and support team achieve goals.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Mobile technician
Rifath Enterprises
Tamil nadu, India
03.2024 - Current
- Streamlined workflow processes by organising work schedule efficiently.
- Facilitated communication between customers and device vendors for under-warranty faulty devices.
- Performed software updates to fix bugs and patch vulnerabilities.
- Repaired or replaced customer mobile devices to restore functionality.
- Verified warranty status of damaged or faulty devices before initiating repairs.
- Installed necessary hardware components, improving overall mobile performance.
- Collaborated effectively with team members, ensuring top-notch service delivery.
Smartphone service engineer
MAGNUS INNOVATIVE TECHNICAL SERVICE PVT.LTD
Manjeri, India
02.2023 - 02.2024
- Replaced faulty parts to restore device performance.
- Facilitated communication between customers and device vendors for under-warranty faulty devices.
- Inspected communication infrastructure on schedule to identify and document maintenance needs.
- Implemented failover solutions and firewalls to protect customer data.
Education
High School Diploma -
G.H.S Kolappuram
Malappuram 03.2018 - 03.2019
Associate of Arts and Sciences - History
National institute of open schooling
india 05.2019 - 04.2022
Skills
- Strategic planning
- Customer Service
- Mobile security implementation
- Touch sensor calibration
EXPERTIS
- Hardware
- Software
- Iphone chip lev
- Android Chip lev
Languages
English
Intermediate
malayalam
Native
Hindi
Intermediate
Tamil
Advanced
Certification
Certified Apple Master class .
Magnus Certified Smartphone Service engineering.
Timeline
Mobile technician
Rifath Enterprises
03.2024 - Current
Smartphone service engineer
MAGNUS INNOVATIVE TECHNICAL SERVICE PVT.LTD
02.2023 - 02.2024
Associate of Arts and Sciences - History
National institute of open schooling
05.2019 - 04.2022
High School Diploma -
G.H.S Kolappuram
03.2018 - 03.2019
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