MOHAMED SADIK
Riyadh,Saudi Arabia
Summary
Results-driven Operations Manager with expertise in shift leadership, budgeting, and employee development. Demonstrated success in customer service, KPI tracking, and health and safety compliance. Skilled in inventory management, supply chain optimisation, and implementing lean principles. Focused on enhancing operational efficiency and achieving strategic goals through effective team leadership and crisis management.
Overview
6
6
Languages
1
1
Certification
15
15
years of professional experience
Work history
Assistant manager
Noho Deli
Riyadh, Riyadh Region
2025.06 - Current
- Managed daily operations to ensure smooth running of the shop floor.
- Handled customer complaints effectively, restoring trust in our brand.
- Reduced inventory loss by implementing effective tracking systems. for improved profit margin
Store Manager (Store-in-Charge)
Starbucks
Riyadh, Saudi Arabia
2021.01 - 2025.06
- Optimised upselling plans to raise sales revenue by 10% yoy.
- Introduced operational efficiencies to support consistent revenue growth year-on-year.
- Improved customer satisfaction by 18% through staff training and service changes.
2nd Assistant Manager
McDonald's
Colombo, Sri Lanka
2019.09 - 2021.01
- Streamline front-of-house tasks to improve customer retention by 12%.
- Coordinate staff schedules to keep full peak-hour coverage in place.
- Delegate day-pressured tasks to keep operations running smoothly.
Shift Manager
McDonald's
Dubai , UAE
2016.12 - 2019.07
- Managed daily operations for 1,500+ customers, ensuring smooth service delivery.
- Reduced order errors by 30% and enhanced order fulfilment times by 20% to boost customer satisfaction.
Shift Manager
McDonald's
Colombo , Sri Lanka
2014.07 - 2016.11
- Supervise 15+ staff per shift to keep 95%+ punctuality rates.
- Run training and onboarding for 50+ employees during new store openings.
- Enforce food hygiene compliance to maintain high quality standards daily.
- Carry out proactive equipment maintenance checks to minimise downtime.
- Oversee end-of-shift cash management processes to keep transactions accurate.
Crew Trainer
McDonald's
Doha
2011.02 - 2014.05
- Delivered training to 100+ new hires and completed onboarding on time.
- Maintained food safety compliance scores above 98% in internal evaluations.
Education
Microsoft Office Certification -
Dharmadasa Computer Center
Sri Lanka2007-01
EMSc (Executive Master of Science) - Business Statistics
Cambridge College
Sri LankaGeneral Certificate of Education - O Levels
R. Vijaya Vidyalaya
Sri LankaSkills
- Operations Management
- P&L management
- Inventory & Supply Chain
- Supply chain management
- Operations optimisation
- KPI Tracking
- Health compliance
- Crisis management
- Shift Leadership
- Scheduling employees
- Employee Development
- Customer Service
- Promotions management
- Visual merchandising insight
- Store planning
- Store security measures
- Lean Principles
- MS Office
Certification
- Six Sigma Fundamentals
- Health & Safety Audit Compliance
- Quality Control Workshop
- HACCP Awareness
- Employee Leadership Seminars
- Inventory & Cash Control Training
LANGUAGES
English
Advanced (C1)
A1
Sinhala
Proficient (C2)
A1
Tamil
Proficient (C2)
A1
Arabic
Intermediate (B1)
A1
Hindi
Advanced (C1)
A1
Malayalam
Intermediate (B1)
A1
Timeline
Assistant manager
Noho Deli
2025.06 - Current
Store Manager (Store-in-Charge)
Starbucks
2021.01 - 2025.06
2nd Assistant Manager
McDonald's
2019.09 - 2021.01
Shift Manager
McDonald's
2016.12 - 2019.07
Shift Manager
McDonald's
2014.07 - 2016.11
Crew Trainer
McDonald's
2011.02 - 2014.05
Microsoft Office Certification -
Dharmadasa Computer Center
EMSc (Executive Master of Science) - Business Statistics
Cambridge College
General Certificate of Education - O Levels
R. Vijaya Vidyalaya