Saeed AlAkakah
Riyadh
Summary
Dynamic business performance and digital lead expert with a proven record of orchestrating successful services to achieve business and operational excellence. Proficient in optimizing efficiency through strategic implementation of industry best practices and methodologies, with a keen eye for driving growth through strategic optimization initiatives. Experienced in leading digital transformation efforts, leveraging cutting-edge technologies to innovate products, services and operations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Digital Lead
Banque Saudi Fransi
01.2020 - Current
- Formulated and executed strategic initiatives driving pivotal changes and enhancements in business development.
- Led the establishment of infrastructure for a Fintech Digital Banking platform, demonstrating adaptability to emerging technologies.
- Identified and capitalized on valuable business opportunities, contributing to revenue generation and bottom-line profits.
- Spearheaded transformative change across business areas, aligning resources for optimal outcomes.
- Monitored, evaluated, and recommended improvements for the effectiveness of initiatives.
- Collaborated with cross-functional teams, ensuring seamless implementation of Digital Transformation solutions.
- Stayed abreast of industry trends and emerging technologies, incorporating them into organizational strategies.
- Established a Continuous Process Improvement framework, fostering collaboration and implementing efficient practices.
Senior Performance Manager
Banque Saudi Fransi
01.2014 - 01.2020
- Implemented Service Metrics for self-monitoring and control, enhancing efficiency within various departments.
- Developed and implemented business strategies, systems, and procedures, elevating operational quality and team efficiency.
- Optimized costs to enhance productivity, cost development, and proficiency of central fulfillment operations.
- Initiated and deployed a Digital Documents program, resulting in substantial savings for document processing and management.
- Conducted regular performance reviews, providing tailored coaching and mentoring for continuous improvement.
- Presented insightful reports to senior leadership on portfolio performance, facilitating strategic decision-making.
Digital Banking and Service Automation Manager
Banque Saudi Fransi
07.2009 - 12.2014
- Devised and executed sales and marketing tactics, strategically driving growth in digital banking channels and services.
- Managed online banking channels and products for Retail clients, achieving a significant increase in sales and market share.
- Added extensive functionalities (non cash transactions) related to payments, consumer products and services to digital banking and migrated clients to digital banking. Achieved 60%.
- Led key projects facilitating the migration of clients to advanced digital banking channels, optimizing the portfolio's digital presence.
- Initiated and implemented a Leads Management solution, optimizing customer relationship management within the digital portfolio.
- Conducted target market research, identifying customer needs and analyzing competitor trends to inform digital strategies.
Processes Optimization and Digital Manager
Arab National Bank
01.2005 - 06.2009
- Evaluated the impact of process change on overall operations, determining return on investment for portfolio processes.
- Led the successful implementation of a core banking system for retail networks, enhancing portfolio efficiency.
- Managed business requirements for deploying a new core banking system, optimizing processes within the portfolio.
- Promoted positive change within the portfolio through effective communication, benefits demonstration, and interactive approaches.
Unit Head EChannels Development and Support
Arab National Bank
05.2000 - 01.2005
- Managed contact center and ATM business developments, ensuring streamlined operations within the portfolio.
- Implemented automated outbound telesales and fully automated services through the contact center, optimizing portfolio services.
- Achieved a significant increase in service level to 98% and agent productivity by 80%, enhancing the portfolio's customer service.
- Deployed a contact center DRC for business continuity and a 360-degree view of customer relationships, optimizing customer engagement within the portfolio.
Education
Postgraduate Business Administration - Business Administration
University of Leicester
United Kingdom2011
BS Degree - Management Information System
King Fahad University of Petroleum and Minerals (KFUPM)
Dahran, Saudi Arabia2000
Skills
- Quality improvement leadership
- Digital channels management
- Business development
- Process change management
- Effective communication
- Analytical and Critical Thinking
- Documentation Management
- Operations management
- Project Management
- Agile frameworks
- Analyzing Opportunities
- Life Cycle Management
Certification
Digital Marketing, Certified Professional Manager, Certificated Finacle Core Banking system, Certified Six Sigma black Belt, Effective Communication Skills, Managing productivity, quality and processes, Project Management, The 7 Habits of Highly Effective People, Time Management, Effective Business Writing, Control and Risk Self-Assessment, AVAYA Contact center Administration, Workforce Optimisation Management, Warehouses Management, Certified Six Sigma green Belt, , Intellimatch Reconciliation System, Strategic planning and effective budgeting and cost control. Agile Scrum Master.
Languages
Fluent speaking and writing Arabic and English language
Timeline
Senior Digital Lead
Banque Saudi Fransi
01.2020 - Current
Senior Performance Manager
Banque Saudi Fransi
01.2014 - 01.2020
Digital Banking and Service Automation Manager
Banque Saudi Fransi
07.2009 - 12.2014
Processes Optimization and Digital Manager
Arab National Bank
01.2005 - 06.2009
Unit Head EChannels Development and Support
Arab National Bank
05.2000 - 01.2005
Postgraduate Business Administration - Business Administration
University of Leicester
BS Degree - Management Information System
King Fahad University of Petroleum and Minerals (KFUPM)
Similar Profiles
Jasem AlnassarJasem Alnassar
Trade finance officer - global trade services at Banque Saudi FransiTrade finance officer - global trade services at Banque Saudi Fransi
Yusif SadikYusif Sadik
Assistant Relationship Manager at Banque Saudi Fransi - Corporate Banking GroupAssistant Relationship Manager at Banque Saudi Fransi - Corporate Banking Group
Mahesh M PMahesh M P
Senior Officer - Finance at JB, Banque Saudi FransiSenior Officer - Finance at JB, Banque Saudi Fransi
Eng. Sager K. Al MansourEng. Sager K. Al Mansour
Manager Projects Management at Banque Saudi FransiManager Projects Management at Banque Saudi Fransi
Shahad AltamimiShahad Altamimi
Restaurant Manager in Charge at Naif Alrajihi InvestmentRestaurant Manager in Charge at Naif Alrajihi Investment