Saeed Alghamdi

● Demonstrate excellent communication, negotiation, and decision-making skills, while staying
engaged with our customers
● Communicate with customers in a metrics-driven environment
● Navigate multiple applications while demonstrating resiliency and extreme adaptability in a
fast-paced environment
● Taking ownership of each customer interaction while treating them with proper respect and
responding with empathy
● Work both independently and in a team environment
● Abide by all applicable regulatory and departmental practices and procedures
● Completing product changes for branded and partner Credit Cards
● Identifying and initiating proper procedures for disputes and fraudulent charges on the accounts.
● Verification of customers when calling in with a multi-functional system of security questions
● Providing Customers with proper education on their credit card and how to redeem all benefits
● Updating customer information on demographics page or on their online profile
● Assisting with over the phone payments with routing and checking account
● Performing balance transfer requests and reading required scripting verbatim
● Adding/removing an authorized user
● Assisting customers with credit line increases or decreases
● Submitting requests per customers to have late fees/interest charges to be refunded
● Educating Customer on how to avoid interest charges for present or future purchases

• Maintain customer accounts and record account information.
• Make product recommendations or services to customers based on their needs and
• preferences.
• Upgrade and cancel customer accounts by customer request.
• Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.

• Train and supervise a team of 4 and focus on leadership development to improve customer experience
• Assist customers with locating items, answering questions, and providing great customer service
• Resolve customer satisfaction issues and issue credits for returned merchandise
• Process cash register transactions with credit cards or cash sales
• Open and close store responsibilities including counting cash and balancing cash drawers
• Update customers with store promotions, warranties, and products
• Arrange attractive and creative displays to entice customers to purchase items
• Research products use or purpose to inform customers
• Work with cross functional teams to improve department processes