Saeed Alkaltham

• Managed and Maintained Questions & Exams Bank System

As the overseer of the Questions & Exams Bank System, I meticulously manage and maintain its functionality to ensure peak performance and unwavering reliability, indispensable pillars supporting seamless business operations

My role encompasses a comprehensive array of responsibilities, from curating and updating question databases to fortifying system security and optimizing user experience, In tandem with content curation, I implement robust maintenance protocols to safeguard system integrity and longevity

Proactive monitoring, timely updates, and troubleshooting interventions are integral facets of my approach, preempting potential disruptions and minimizing downtime to sustain uninterrupted service delivery

Moreover, I am dedicated to enhancing system performance through strategic optimizations and technological advancements, Leveraging insights gleaned from performance metrics and user feedback, I orchestrate iterative improvements, fine-tuning algorithms, and interface dynamics to streamline navigation and enhance usability.

• Automated Exam Processing and Data Analysis Applications

I developed several Python applications to automate various processes related to exam management and data analysis, significantly improving efficiency and reducing errors

• Exam Transfer Application: This application automates the transfer of exams, including text and equation questions, answers, and answer keys, from source files (Microsoft Word or question banks) directly to our exam system (e.g., PearsonVue), this automation saved 20 times the time required for manual processing and reduced exam errors by 95%
• Automated Question Analysis: Previously, the question analysis team manually processed data from approximately 20 files per exam, selecting specific columns and rows for analysis, I have created an automated solution that integrates these steps, saving at least 5 workdays per exam and reducing errors from 40% to almost 0%, this automation enhances data integrity and accelerates the analysis process, leading to more reliable results

• MST Project

As the team lead for a long-term project focused on developing new methodologies and generations of Computer-Based Testing (CBT) exams, I oversaw the creation of a multi-stage, adaptive examination system, My responsibilities included overseeing every aspect of the project lifecycle, from control and management to maintenance and monitoring, With meticulous attention to detail and strategic planning, our team successfully implemented and completed the project, revolutionizing the landscape of CBT exams

• Vendor Management

In my role overseeing vendor management, I have successfully engaged with and managed multiple outsourcing companies to achieve key project objectives

• STS Company: I collaborated with STS Company to develop a comprehensive system platform that manages the entire lifecycle of questions. This system encompasses every phase from question creation by writers to viewing, reviewing, and approval, ensuring the questions are ready for use.

This project was completed successfully, meeting all required specifications

• Examsoft: I worked with Examsoft to outline and deliver the specific requirements for the number of questions and the structure of the exams we aimed to conduct. The objective was to implement a sophisticated AI-driven smart and mentoring online examination system capable of handling a large volume of test-takers simultaneously

This system was successfully deployed, fulfilling the requirements set forth

• FastTest: Currently, I am engaged with FastTest, a company specializing in the provision of next-generation question banks and exam systems, we have provided FastTest with detailed requirement files and our expectations for the new question and exam bank tailored for the Education and Training Evaluation Commission (ETEC), this project is ongoing, with progress being made towards full implementation.
• through effective vendor management, I have ensured that all projects are on track and aligned with our strategic goals, delivering high-quality solutions that meet our organizational needs

• Data Analyst

A data analyst proficient in SQL extracts and customizes data from databases, utilizing various functions to ensure the data is clean and accurate. This involves querying the 'Questions & Exam system' database & different databases, performing transformations, and applying filters to refine the dataset .

The end goal is to export high-quality, organized data that can be used for analysis, reporting, and decision-making purposes

• Reporting and Visualization

I specialize in transforming raw data sourced from databases using SQL queries and filters into insightful and polished reports, leveraging my expertise, I meticulously clean and refine the data to ensure accuracy and relevance. Utilizing Power BI, I craft comprehensive dashboards that present insights derived from the Question Bank data and other sources in an easily digestible format, by combining technical proficiency with a keen eye for design and usability, I create visually compelling representations that facilitate informed decision-making.

This capability not only showcases my adeptness in data manipulation and visualization but also underscores my commitment to delivering actionable insights that drive business success

• BPO

The business process optimization for the National Center for Assessment encompasses the entire exam lifecycle, from creating questions to publishing results, and was mapped out using Microsoft Visio, exams are scheduled, candidates register, and security measures are enforced, during the exam, proper setup and invigilation ensure integrity, and completed papers or digital submissions are collected securely.

Grading involves automated scoring for multiple-choice questions and manual assessment for subjective answers followed by statistical analysis and moderation, results are compiled, reported, and published online, with candidate feedback driving continuous improvement.

This streamlined process enhances efficiency, accuracy, and quality, ensuring a superior assessment experience

• SAP

Proficient in managing client requests within the SAP system, serving as the initial point of contact for customer inquiries and issues. Skilled in accurately assessing and categorizing client requests, troubleshooting where possible, and efficiently escalating complex issues to specialist colleagues when necessary, Experienced in maintaining detailed records of client interactions and resolutions, ensuring timely and effective communication throughout the support process.

Dedicated to providing high-quality customer service and facilitating smooth resolution of SAP-related issues for clients

• Provided technical support and troubleshooting for IT-related issues, ensuring minimal disruption to business operations
• Assisted in the installation and configuration of hardware and software, enhancing system functionality
• Conducted training sessions for staff on IT systems and processes, improving overall IT literacy by 30%