Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Saeed Almalki

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Operations Manager

ARAMEX
09.2022 - Current
  • Generate operational reports for management as needed.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Interacted well with customers to build connections and nurture relationships.

Assistant Operations Manager

FedEx
12.2019 - 07.2022
  • Boosted team morale by recognizing outstanding achievements through awards or public recognition at staff meetings or events.
  • Supervised the creation of exciting merchandise displays to catch the attention of store customers.
  • Ensured compliance with company policies as well as legal regulations at both federal and local levels.
  • Evaluated vendor proposals thoroughly to ensure alignment with company goals before finalizing agreements.
  • Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
  • Oversaw logistics management for complex projects involving multiple stakeholders or tight deadlines.

Operations Team Lead

Renewal by Andersen
11.2017 - 12.2019
  • Responsible for preparing equipment and materials for production as well as maintaining material inventory
  • Operating general equipment such as autoclaves and washers and assisting with bulk manufacturing when necessary.
  • Championed continuous improvement initiatives within the team, promoting a culture of innovation and excellence in operations management.
  • Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
  • Coordinated cross-functional teams, fostering collaboration and ensuring the timely completion of projects.
  • Analyzed department metrics and performance and reported findings to management.

Marketing & Sales Manager

Sorriso
03.2010 - 06.2017
  • Developed business plans and strategies to exceed company revenue targets
  • Accomplished business Development activities by researching and developing marketing opportunities and plans.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Cultivated and maintained strategic alliances with key partners and vendors.
  • Implemented data-driven decision-making processes, analyzing metrics to refine marketing efforts and drive results.

Customer Service Team Lead

Zain KSA
09.2007 - 10.2009
  • Analyzed statistics and other data to determine the level of customer service performance achieved by the team and provided them the resources needed to reach their goals
  • Managed call volumes and maintaining Service Level Agreements by making sure all reps were available and ready to take calls.
  • Cross-trained and provided backup support for organizational leadership.
  • Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
  • Delivered prompt service to prioritize customer needs.

Sales Supervisor

Hussain Bakri Gazza
09.2001 - 08.2007
  • Responsible for the department's profitability using creativity and company's marketing tools
  • Managed the set-up of displays and merchandise and responsible for auditing inventory and ordering products.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Analyzed sales data to set quotas and assess potential areas of growth.

Education

Master of Science in Communication with a Double Major -

Lasell University
Boston, USA
12.2016

Skills

  • Communication Skills
  • Self-Motivation
  • Focused and Driven
  • Positive Attitude
  • Decision Making
  • Goal Setting
  • Time Management
  • Problem Solving
  • Fast Learner
  • Motivated
  • Project Leadership
  • Delegating Work

Certification

  • Digital Marketing Diploma, Pennsylvania university, USA, 02/2019, 07/2019
  • Project Management Professional Preparatory Courses, Western Michigan University, USA, 05/2016, 05/2016
  • Risk Management Course, Western Michigan University, USA, 05/2016, 05/2016
  • English Diploma of the most advanced levels, The New England School of English, Cambridge, USA, 03/2011, 07/2012
  • Business English program, The New England School of English, Cambridge, USA, 05/2012, 07/2012
  • Zain customized soft skills, Systems & Services Courses, Zain KSA, Jeddah, Saudi Arabia, 05/2007, 11/2007
  • Customer Care Induction Training, Zain Manama, Bahrain, 01/2008, 03/2008
  • Power of Choice training program, Injaz International Institute, 09/2007, 09/2007
  • Training of Data entering, Secretarial & Behavior and English Language, Technical College, Jeddah, Saudi Arabia, 02/2005, 05/2005
  • Business Process Management and Leadership Development, New York, USA, 12/2016, 12/2016

Languages

Arabic
Proficient
C2
English
Proficient
C2

References

                                                          AVAILABLE UPON REQUEST

Timeline

Operations Manager

ARAMEX
09.2022 - Current

Assistant Operations Manager

FedEx
12.2019 - 07.2022

Operations Team Lead

Renewal by Andersen
11.2017 - 12.2019

Marketing & Sales Manager

Sorriso
03.2010 - 06.2017

Customer Service Team Lead

Zain KSA
09.2007 - 10.2009

Sales Supervisor

Hussain Bakri Gazza
09.2001 - 08.2007

Master of Science in Communication with a Double Major -

Lasell University

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