Saeed Edhah Al Amoudi
Jeddah,Saudi Arabia
Summary
Highly skilled professional with expertise in customer relationship building and customised customer service strategies. Demonstrates strong communication, negotiation, and problem-solving abilities, complemented by exceptional attention to detail and organisational skills. Proficient in Microsoft Office applications, with a proven ability to adapt quickly to new challenges and deliver results independently or within a team environment. Dedicated to enhancing customer satisfaction through tailored service approaches and effective decision-making.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work history
Customer Service
CarPro
Jeddah
2023.02 - 2025.01
- Enhance customer satisfaction and retention by building strong relationships
- Managed client communication and financial matters
- Managed over 100 customer calls per day
- Collaborate with the sales team to meet and exceed customer expectations
Customer Service Representative
Kitronic Store
2021.01 - 2022.12
- Delivered excellent customer service by addressing client inquiries and resolving issues
- Processed returns efficiently, ensuring customer satisfaction
- Contributed to a customer-focused environment
- Facilitated smooth shipping processes, preparing dispatch export
documentation to customs requirements.
- Adhered to legal regulatory requirements while processing imports
and exports. And completed shipment documentation to standards
Customer Service
CarPro
Jeddah
2018.01 - 2020.12
- Enhance customer satisfaction and retention by building strong relationships
- Managed client communication and financial matters
- Managed over 100 customer calls per day
- Collaborate with the sales team to meet and exceed customer expectations
Customer Service
Spare Parts Citroen Company
2010.01 - 2013.12
- Assisted customers in selecting suitable spare parts and services
- Maintained detailed knowledge of products and services
- Strengthened customer loyalty through excellent service
- Prepare reports on customer service activities
- Update and manage the customer database
Education
Bachelor of Business Information Technology -
Limkokwing University
2014.01 - 2016.12
Diploma in Business Administration - undefined
Decision Maker Int'l Corp. For Human Development
Skills
- Strong communication and interpersonal skills
- Skilled in negotiation and persuasion
- Effective problem-solving and decision-making abilities
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Internet)
- Quick learner with adaptability to new challenges
- Excellent teamwork and independent work capabilities
- High attention to detail and organizational skills
- Expertise in customer relationship building
- Customised customer service
- Customer service strategies
Languages
Arabic
Fluent
English
Upper intermediate
Timeline
Customer Service
CarPro
2023.02 - 2025.01
Customer Service Representative
Kitronic Store
2021.01 - 2022.12
Customer Service
CarPro
2018.01 - 2020.12
Bachelor of Business Information Technology -
Limkokwing University
2014.01 - 2016.12
Customer Service
Spare Parts Citroen Company
2010.01 - 2013.12
Diploma in Business Administration - undefined
Decision Maker Int'l Corp. For Human Development