Saeed Edhah Al Amoudi
Jeddah,Saudi Arabia
Summary
Highly skilled professional with expertise in customer relationship building and customised customer service strategies. Demonstrates strong communication, negotiation, and problem-solving abilities, complemented by exceptional attention to detail and organisational skills. Proficient in Microsoft Office applications, with a proven ability to adapt quickly to new challenges and deliver results independently or within a team environment. Dedicated to enhancing customer satisfaction through tailored service approaches and effective decision-making.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service
CarPro
Jeddah
02.2023 - 01.2025
- Enhance customer satisfaction and retention by building strong relationships
- Managed client communication and financial matters
- Managed over 100 customer calls per day
- Collaborate with the sales team to meet and exceed customer expectations
Customer Service Representative
Kitronic Store
01.2021 - 12.2022
- Delivered excellent customer service by addressing client inquiries and resolving issues
- Processed returns efficiently, ensuring customer satisfaction
- Contributed to a customer-focused environment
- Facilitated smooth shipping processes, preparing dispatch export
documentation to customs requirements.
- Adhered to legal regulatory requirements while processing imports
and exports. And completed shipment documentation to standards
Customer Service
CarPro
Jeddah
01.2018 - 12.2020
- Enhance customer satisfaction and retention by building strong relationships
- Managed client communication and financial matters
- Managed over 100 customer calls per day
- Collaborate with the sales team to meet and exceed customer expectations
Customer Service
Spare Parts Citroen Company
01.2010 - 12.2013
- Assisted customers in selecting suitable spare parts and services
- Maintained detailed knowledge of products and services
- Strengthened customer loyalty through excellent service
- Prepare reports on customer service activities
- Update and manage the customer database
Education
Bachelor of Business Information Technology -
Limkokwing University
01.2014 - 12.2016
Diploma in Business Administration - undefined
Decision Maker Int'l Corp. For Human Development
Skills
- Strong communication and interpersonal skills
- Skilled in negotiation and persuasion
- Effective problem-solving and decision-making abilities
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Internet)
- Quick learner with adaptability to new challenges
- Excellent teamwork and independent work capabilities
- High attention to detail and organizational skills
- Expertise in customer relationship building
- Customised customer service
- Customer service strategies
Languages
Arabic
Fluent
English
Upper intermediate
Timeline
Customer Service
CarPro
02.2023 - 01.2025
Customer Service Representative
Kitronic Store
01.2021 - 12.2022
Customer Service
CarPro
01.2018 - 12.2020
Bachelor of Business Information Technology -
Limkokwing University
01.2014 - 12.2016
Customer Service
Spare Parts Citroen Company
01.2010 - 12.2013
Diploma in Business Administration - undefined
Decision Maker Int'l Corp. For Human Development
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