Summary
Overview
Work History
Education
Certification
Languages
Timeline
Generic

SAEED JAMA

RIYADH

Summary

Highly accomplished and results-oriented IT professional with over a decade of experience in network infrastructure, technical support, and field operations. Proven expertise in GPON technology, network security, VOIP, IPTV, and system administration. Adept at troubleshooting complex technical issues, leading topology migrations, and ensuring high-quality service delivery. Possesses strong leadership, communication, and problem-solving skills, with a track record of enhancing operational efficiency and customer satisfaction.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior IT Specialist

Jusur Emdad Company
01.2024 - Current
  • Managing and maintaining IT infrastructure, including servers, networks, and end-user systems.
  • Providing advanced technical support and troubleshooting for hardware, software, and network-related issues.
  • Implementing and overseeing IT security measures, including firewall configurations and access controls.
  • Leading IT projects from planning to implementation, ensuring alignment with business objectives.
  • Collaborating with cross-functional teams to optimize IT systems and improve operational efficiency.
  • Developing and maintaining IT documentation, policies, and procedures.
  • Evaluating and recommending new technologies to enhance system performance and reliability.

Senior IT Technical Support

TAWASOL Solutions
01.2013 - 01.2023
  • Networking & Infrastructure:
  • Operated and maintained diverse network equipment, including Ericsson BLM1500 ONTs, Zhone MXK ONUs, Cisco, Linksys, Redback Smartedge 800, Calix, Tilgin, Netgear, HP, and TP-Link devices.
  • Successfully led and executed topology migrations for both traditional network infrastructures and GPON technology (BLM 1500 to Zhone).
  • Conducted seamless firmware upgrades across active GPON networks, ensuring zero service disruption.
  • Wireless & WLAN:
  • Configured and managed various mesh WLAN controllers, including Fortigate, Netgear, and Moxa.
  • Service Installation & Administration:
  • Installed, configured, and managed IPTV services utilizing platforms such as Anevia Flamingo XL and FocusOn Nordjia.
  • Spearheaded the installation, configuration, and management of VOIP services via Advoco call manager.
  • Established and administered CCTV and IP Metering services to enhance organizational capabilities.
  • Troubleshooting & Client Communication:
  • Identified and implemented effective solutions for software and hardware upgrades.
  • Diagnosed and resolved intricate technical issues, ranging from account setups to complex network configurations.
  • Adhered to strict SLA timelines, consistently ensuring timely resolution of system issues.
  • Engaged with clients across multiple communication channels (phone, email, chat) to achieve effective issue resolution.
  • Expertly escalated unresolved problems to relevant internal teams, facilitating efficient solutions.
  • Performance Monitoring & Data Management:
  • Vigilantly monitored system performance, proactively addressing potential issues.
  • Led service provisioning and migration tasks, ensuring seamless transitions.
  • Facilitated application software installations, troubleshooting, and timely updates.
  • Generated optimization and QoS reports to enhance network performance.
  • Enforced company policies and ensured compliance across technological platforms.
  • Ensured data integrity through regular backups and safeguarding critical configurations.

FTTH Field Operations Supervisor

STC FTTH Projects
01.2011 - 01.2013
  • Standards & Quality Assurance:
  • Established and upheld rigorous installation and maintenance benchmarks, ensuring superior service delivery and consistent quality across all field operations.
  • Operational Supervision & Coordination:
  • Oversaw work progress, ensuring efficient task completion and adherence to project timelines.
  • Collaborated closely with the inventory department to ensure seamless supply chain processes for field teams.
  • Orchestrated coordination between field teams and dispatch units for efficient allocation and management of work order loads.
  • Resource & Fleet Management:
  • Assessed and provided essential tools to teams, ensuring readiness for all operations.
  • Spearheaded the management of fleet vehicles, optimizing site coverage and ensuring timely project execution.
  • Training & Performance Evaluation:
  • Designed and delivered comprehensive training programs for technicians, specifically focusing on FTTH operations.
  • Conducted regular evaluations of both team and individual technician performances, fostering continuous professional growth and operational excellence.

Education

Bachelor of Computer Application -

Osmania University
Hyderabad, India
05-2011

Certification

  • Network Security Expert Level 4 (NSE4) Fortinet | 2024
  • Palo Alto Networks Certified Network Security Engineer (PCNSE) | 2023
  • Cisco Certified Network Associate / Professional (CCNA / CCNP) | 2012

Languages

English (Native), Somali (Native), Arabic (Native)

Timeline

Senior IT Specialist

Jusur Emdad Company
01.2024 - Current

Senior IT Technical Support

TAWASOL Solutions
01.2013 - 01.2023

FTTH Field Operations Supervisor

STC FTTH Projects
01.2011 - 01.2013

Bachelor of Computer Application -

Osmania University

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