Safran Ahamed
Khafji,CAMB7053 7053 الخفجي 39257 - 2436 Saudi Arabia
Summary
Experienced and customer-focused professional with solid background in sales and customer service. Capable of building strong client relationships and increasing customer satisfaction through tailored communication and problem-solving skills. Committed to driving sales growth by understanding customer needs and delivering exceptional service.
Overview
7
7
years of professional experience
Work history
Sales and customer service representative
SalesMan
Khafji, Saudi Arabia
09.2018 - Current
- Handled cash transactions accurately, maintaining financial integrity at all times.
- Utilised knowledge of company products and services for increased sales.
- Provided detailed product information for informed buying decisions.
- Participated in regular staff meetings, contributing ideas for improved customer experience.
- Identified potential sales leads using market research strategies.
- Implemented effective sales techniques to maximise profits.
- Collaborated with the team to meet monthly sales targets.
- Trained new colleagues on customer service protocols, improving overall team performance.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Worked in collaboration with sales team to achieve collective targets and goals.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Assisted customers with varying questions using product knowledge and service expertise.
- Applied effective problem-solving skills to address customer concerns and enquiries.
- Resolved or escalated customer issues for high levels of satisfaction.
- Cultivated relationships with existing clients, identifying upsell opportunities and maximising sales potential.
Education
A-Levels - Business Management
Minhath National School
Srilanka Matara04.2015
Skills
- Fluency in multiple languages
- Digital marketing understanding
- Microsoft office suite proficiency
- Order processing
- Sales reporting
- Client engagement
- Communication proficiency
- Billing systems
- Record keeping accuracy
- Multi-Tasking in it systems
- Information retrieval
- Team Leadership
- Product knowledge
- Public speaking
- POS Systems
- Strategic planning
- Technical communication
- Computer literacy
Languages
Tamil
Proficient
C2
English
Upper intermediate
B2
Arabic
Intermediate
B1
Hindi
Intermediate
B1
Malayalam
Intermediate
B1
Additional Information
Reference
Sales supervisor Khafji- Mr.Syamkumar
Area Sales Manager - Mr. Ayed Abdullah
Timeline
Sales and customer service representative
SalesMan
09.2018 - Current
A-Levels - Business Management
Minhath National School