Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Languages
Timeline
Generic

Safwan Habibi

Khobar,04

Summary

Dynamic Area Manager with extensive experience in restaurant management and business development. Proven track record in enhancing operational efficiency and profitability. Skilled in transforming underperforming teams into productive and profitable units.


Overview

11
11
years of professional experience

Work History

Area Manager

Masami Sushi
08.2020 - Current
  • Led training sessions to educate employees on best practices, enhancing overall profitability and efficiency
  • Regularly evaluated performance reports to develop targeted improvements and implemented necessary changes
  • Successfully transformed underperforming teams into productive and profitable units through strategic coaching
  • Promptly resolved conflicts, fostering a positive and welcoming environment for customers and staff alike
  • Consistently exceeded sales forecasts through a focus on superior customer care and innovative sales strategies
  • Managed inventory with precision, reducing shrinkage by closely monitoring daily operations and stock levels
  • Proactively managed individual and team tasks to meet deadlines, streamlining processes for greater efficiency
  • Conducted risk assessments and educated workers on relevant laws and regulations to ensure a safe workplace
  • Managing relationships with delivery platforms and ensuring seamless integration between branches and platforms.
  • Continuously monitoring performance metrics through the dashboard and analyzing daily data to identify improvement opportunities in execution speed and order accuracy.
  • Maintaining regular communication with the Account Manager to enhance performance and increase sales, implementing strategies to drive customer engagement and achieve sales targets.
  • Analyzing data to minimize delays and increase customer satisfaction, contributing to service efficiency.
  • Improving collaboration between branches and delivery platforms to achieve operational goals and enhance overall performance.

Restaurant Manager

Break Time Restaurant
07.2018 - 04.2020
  • Managed daily activities, including training, supervising, and developing staff to provide top-notch front-of-house service
  • Identified team weak points and implemented corrective actions to address concerns and improve performance
  • Developed and implemented strategies to boost revenue and profitability, resulting in significant financial growth
  • Oversaw a team of up to 50 restaurant staff, maintaining high standards of customer service and quality
  • Conducted regular quality inspections to ensure compliance with established goals and standards
  • Established a safe and secure dining environment, adhering to strict sanitation standards and protocols

Floor Supervisor

Maison de Zaid
04.2016 - 06.2018
  • Supervised and coordinated daily opening and closing procedures to ensure seamless operations and customer satisfaction
  • Provided hands-on leadership and coaching to the team, fostering a culture of excellence in customer service
  • Developed and managed staff schedules, strategically allocating resources to meet fluctuating business demands
  • Responded promptly to customer inquiries and feedback, resolving issues professionally to uphold the store's reputation
  • Conducted regular performance evaluations, offering constructive feedback and identifying training needs for staff
  • Maintained a safe and clean work environment, ensuring compliance with health and safety regulations

Waiter

Diplomat Hotel
01.2014 - 12.2014
  • Assisted customers with menu selection, providing knowledgeable recommendations and personal insights
  • Verified completed orders and served guests at tables, ensuring a high standard of service
  • Maintained an excellent level of service in a busy and demanding restaurant environment, meeting customer expectations

Education

Diploma - Restaurant Food Services Management

Tourism and Hotel Training Center
05.2013

Skills

  • Leadership and Coaching
  • Customer Service and Satisfaction
  • Cost Control
  • Business Development and Planning
  • Staff Training and Development
  • Sales Expertise
  • Graphic Design
  • Sales Enhancement
  • Budget Management
  • Target Setting and Review
  • Competitor Analysis
  • Legal Compliance
  • Disciplinary Procedures
  • Initiative and Training

Personal Information

  • Date of Birth: 01/20/92
  • Gender: Male
  • Nationality: Tunisian

Accomplishments

  • Led a successful expansion initiative at Masami Sushi, growing the chain from 5 to 13 locations (2021-2022).
  • Played a key role in creating and launching the Poke Bar brand, including designing its distinctive packaging and logo.
  • Launched and managed several successful restaurant brands, including Brisky, Butter Ban, and Anago.

Languages

Arabic
English
French

Timeline

Area Manager

Masami Sushi
08.2020 - Current

Restaurant Manager

Break Time Restaurant
07.2018 - 04.2020

Floor Supervisor

Maison de Zaid
04.2016 - 06.2018

Waiter

Diplomat Hotel
01.2014 - 12.2014

Diploma - Restaurant Food Services Management

Tourism and Hotel Training Center

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Safwan Habibi