SAGAR RAGHUNATH DHUMAL

Striving for professional and technical excellence in a dynamic organization that values innovation and growth. Targeting a challenging managerial System Administration & IT Support role to leverage deep technical expertise gained over seven years in the IT industry.

Versatile & an articulate techno-functional leader with nearly 9 years of rich & extensive work experience focusing on system management and providing IT support across diverse sectors. Expertise in acting as an escalation point for Incident Managers and ensuring their bridging, including initiation of any necessary escalations and business-impacting issues. Skills in managing installation and configuration of software and hardware, server administration involving installation, configuration & maintenance, and disaster recovery management. Proficient in maintaining IT assets records and providing end-user support for computer systems, printers, and software applications, resolving hardware and software-related issues promptly and effectively. Experienced in working with educational institutions and healthcare facilities, facilitating the integration of technology into academic and clinical workflows, and supporting medical and health information software systems. Strong expertise in Active Directory, DNS, DHCP, file servers, shares, and NTFS permissions, with hands-on experience in installing, configuring, and troubleshooting Windows Servers and desktop operating systems. Showcased excellence in leading business process excellence initiatives by implementing data & insights capabilities partnering with executives across business functions resulting in significant improvements and enhancements. Drove improvements in all aspects of service delivery including change management, continuous delivery, security as well as monitoring and reliability database administration in a mission-critical, 24/7 environment. Exhibited excellence in designing & maintaining infrastructure and ensuring that IT systems within the organization are managed & maintained in accordance with documented processes, procedures, guidelines and industry standards. Skilled in enhancing systems & provisioning support for system engineering activities entailing mapping business processes, studying workflow to design technical solutions enhancing competitive advantage. Customer-Centric Leader with proven talent in guiding team members & enabling knowledge sharing amongst them; problem-solver & decision-maker with extensive experience in proposing solutions & alternatives to achieve business & operational excellence. Problem-solving team player with experience identifying root causes of engineering faults. Creates thorough policies and procedures for quality assurance, best practices and project management. Monitors project progress and service delivery to confirm projects are completed on time and within budget.