Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic

Sahar Alazwari

Riyadh

Summary

Flexible and proactive in customer service with the experience in the administrative roles. Skilled in providing friendly, informative interactions with clients and supporting administrative duties.
Organised and proactive, able to manage tasks with precision and prioritisation. Demonstrates excellent communication skills and proficiency in Microsoft Office, supporting smooth office operations. Eager to bring dedication and reliability to administrative role.

Overview

6
6
years of professional experience
4034
4034
years of post-secondary education
1
1
Certification

Work history

Administrative assistant

Othman Bader Alabduljabbar sons
Riyadh
09.2024 - Current
  • leading and directing employees, ensuring employees follow company policies and overseeing inventory levels.
  • Responsible for a critical role in supporting executives and managers to ensure business operations run effectively.
  • Responsible for applying for tenders on the Etimad platform.
  • Responsible for uploading and attesting permits and electronic documents.

Call centre agent

Al-Musanada Company for support services
02.2024 - 06.2024
  • Handled customer queries focused on first-call resolution
  • Handled high call volumes with accuracy and efficiency for optimum productivity
  • Built positive customer rapport through friendly, professional communication
  • Maintained call centre efficiencies, ensuring clear, effective communication with all departments
  • Used outstanding problem-solving and communication skills to appease dissatisfied customers
  • Reduced customer wait times by adhering to call target timeframes

Administrative assistant

Jalinda Trading Est
01.2021 - 03.2021
  • Manage the manager's daily schedule, add tasks, and coordinate appointments
  • Creating files, memos, meeting minutes, and writing drafts, Translating some documents
  • Receiving and transferring calls according to importance
  • Follow up on the implementation of various administrative decisions issued by the director

Sales representative

Commit Device Protection Holdings Limite
01.2019 - 09.2019
  • Answer incoming calls and emails including telesales and Marketing
  • Dealing with the logistics operations
  • Management and resolve customer complaints
  • Placing customer requests in the excel system
  • Identify and escalate issues to supervisors
  • Doing some administrative work such as arranging meetings and translation work

Education

DIPLOMA - SECRETARIAL AND OFFICE APPLICATIONS ON COMPUTER

almutamayezon center

BACHELOR DEGRE - LANGUAGES AND TRANSLATION (ENGLISH LANGUAGE)

Tabuk university
/2010 - 03.2014

Skills

  • Data Entry
  • Problem-solving
  • Customer service
  • Teamwork
  • Leadership
  • Organization
  • Multitasking
  • Excellent communication
  • Telesales
  • Photography
  • Ms Office

Certification

• INTRODUCTION TO HUMAN RESOURCES FUNCTIONS.

• MASTERING THE SALE PROCESS.

• CUSTOMER SERVICE SKILLS.


Languages

Arabic
Native
English
Fluent

Timeline

Administrative assistant

Othman Bader Alabduljabbar sons
09.2024 - Current

Call centre agent

Al-Musanada Company for support services
02.2024 - 06.2024

Administrative assistant

Jalinda Trading Est
01.2021 - 03.2021

Sales representative

Commit Device Protection Holdings Limite
01.2019 - 09.2019

DIPLOMA - SECRETARIAL AND OFFICE APPLICATIONS ON COMPUTER

almutamayezon center

BACHELOR DEGRE - LANGUAGES AND TRANSLATION (ENGLISH LANGUAGE)

Tabuk university
/2010 - 03.2014

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Sahar Alazwari