Sahar Aldossary
Dammam,Saudi Arabia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Computer Teacher
Academy of Learning Institute
Dammam, Saudi Arabia
11.2022 - Current
- Teaching cyber security diploma students
- Planned lessons and generated materials to promote ICT development.
- Provided appropriate resources and learning materials students needed to grasp content.
- Reviewed and downloaded any important software updates useful in the smooth running of school computers.
- Helped students and staff members troubleshoot any technical issues.
- Handled student behavior issues as per school policy to maintain order in class.
- Evaluated student performances in class and on tests and provided feedback.
Technical support specialist
Deanship of ICT | Imam Abdulrahman Bin Faisal Uni.
Khobar, Saudi Arabia
12.2021 - 12.2022
- Accurately determined support level required by gathering customer and technology information.
- Analyzed complex technical information to develop clearly structured and easily transferable documentation.
- Reduced escalation workload and maintained timely feedback to management.
- Diagnosed and solved issues for customers against SLAs, maintaining a high satisfaction rate.
- Provided remote support for product functionality, maintenance, and troubleshooting.
- Installing and configuring hardware and software.
IT Call agent | coop
Deanship of ICT | Imam Abdulrahman Bin Faisal Uni
Khobar, Saudi Arabia
09.2021 - 12.2021
- Gathering and submitting to the appropriate department the information about the IT technical issues the end user is having
- Talking customers through a series of actions to resolve a problem
- Providing timely and accurate customer feedback
- Used targeted questioning techniques to determine customer needs and appropriate support.
Education
Bachelor of Computer Science - Computer Science
Jubail University College
Jubail Industrial, Saudi Arabia 09.2016 - 02.2022
Skills
- Knowledge of programming language (Python)
- Web development
- Database Management (SQL)
- UI/UX Design
- Microsoft Office Suite
Technical Skills:
- Analytical Thinking
- Problem Solving
- Time management
- Interpersonal skill
- Teamwork
Soft Skills:
PROJECTS
- DEVELOP DEEP-LEARNING MODEL-BASED CNN FOR ORGANIC
PHOTOVOLTAIC PROPERTY PREDICTION - TRAINEE'S GATE FOR TECHNICAL SUPPORT WEBSITE
- STUDENT LOCKER RESERVATION WEBSITE
LANGUAGES
- Arabic
- English
Reference
Dr. Helala AlShehri
Assistant Professor | Jubail University College
Phone: +966 133453370
Timeline
Computer Teacher
Academy of Learning Institute
11.2022 - Current
Technical support specialist
Deanship of ICT | Imam Abdulrahman Bin Faisal Uni.
12.2021 - 12.2022
IT Call agent | coop
Deanship of ICT | Imam Abdulrahman Bin Faisal Uni
09.2021 - 12.2021
Bachelor of Computer Science - Computer Science
Jubail University College
09.2016 - 02.2022
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