Summary
Overview
Work History
Education
Skills
Languages
CustomerServiceRepresentative

Sahar Alghamdi

Jeddah,Al-assalah

Summary

Trained IT worker skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support.

Overview

1
1

Year & 3 months of professional experience

Work History

IT Service Desk

Saudi ground service company
Jeddah, Mecca Region
06.2022 - Current
  • Asset Management - process of ensuring an organization's assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes, all airport stations.
  • Active directory - Resolved issues and escalated problems with knowledgeable support and quality service.
  • Incident Management - Identified current inefficiencies and recommended changing functionality or behaviors to eliminate concerns.
  • Change Management - Defined and measured success metrics to monitor change progress.
  • Problem Management - process for identifying and managing root causes and potential IT incidents.
  • Service Request Management - Handled requests with friendly, knowledgeable service and support, continually achieving positive feedback.
  • Help Desk Technician - Provide technical support for hardware & software problems

Education

Diploma of Higher Education - IT Networking Cisco

Abdulaziz king university
jeddah
01.2021 - 01.2023

Skills

  • Hardware maintenance
  • End-user training
  • Hardware diagnosis
  • Technical issues analysis
  • Application installations
  • Remote technical support
  • Urgent ticket management
  • Microsoft Office 365
  • Motivational leadership style
  • Data management
  • Employee management
  • Workflow planning

Languages

English
Fluent

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Sahar Alghamdi