Summary

Overview

Work History

Education

Skills

Languages

Sahar Alghamdi

Jeddah,Al-assalah

Summary

Trained IT worker skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support.

Overview

1

1

Year & 3 months of professional experience

Work History

IT Service Desk

Saudi ground service company

Jeddah, Mecca Region

06.2022 - Current

Asset Management - process of ensuring an organization's assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes, all airport stations.
Active directory - Resolved issues and escalated problems with knowledgeable support and quality service.
Incident Management - Identified current inefficiencies and recommended changing functionality or behaviors to eliminate concerns.
Change Management - Defined and measured success metrics to monitor change progress.
Problem Management - process for identifying and managing root causes and potential IT incidents.
Service Request Management - Handled requests with friendly, knowledgeable service and support, continually achieving positive feedback.
Help Desk Technician - Provide technical support for hardware & software problems

Education

Diploma of Higher Education - IT Networking Cisco

Abdulaziz king university

jeddah

01.2021 - 01.2023

Skills

Hardware maintenance
End-user training
Hardware diagnosis
Technical issues analysis
Application installations
Remote technical support

Urgent ticket management
Microsoft Office 365
Motivational leadership style
Data management
Employee management
Workflow planning

Languages

English

Fluent