Sahar Ali
Aviation Professional
Karachi
Summary
Highly accomplished airline sales professional with 13 years of expertise in driving revenue growth, forging strong client relationships, and spearheading business development initiatives. Proven track record of surpassing sales targets, implementing effective commercial strategies, and delivering exceptional customer service to ensure client satisfaction and loyalty. Skilled in group business negotiation, team leadership, and communication.
Overview
14
14
years of professional experience
Work History
Manager – Sales Support (North)
Salam Air
6 2023 - 3 2024
- Led sales support efforts for the North sales team, actively driving product and service promotion to agents and corporate clients
- Ensured post-sales satisfaction through proactive resolution of customer inquiries and concerns
- Managed airline reservations and ticketing processes, ensuring seamless travel experiences for passengers
- Orchestrated group travel arrangements and bookings, cultivating lucrative group business opportunities
- Developed innovative strategies to boost holiday sales and collaborated with travel agencies to maximize revenue
- Effectively handled customer complaints, ensuring swift resolution and maintaining high levels of customer satisfaction.
Sales Manager – International
Shaheen Airlines
04.2011 - 10.2013
- Directed sales operations for a diverse portfolio of destinations from Karachi, consistently exceeding revenue targets
- Conducted Business Partner sessions to educate stakeholders and drive awareness of airline offerings
- Implemented strategic initiatives to enhance profitability and yield, focusing on online sales and website promotion
- Crafted and executed sales strategies to achieve business objectives, while also providing leadership in people management, reservations, and ticketing.
ADMIN MANAGER
SITA
09.2005 - 03.2011
- Oversaw comprehensive office administration and system management, ensuring smooth business operations
- Managed human resources functions, including recruitment, training, and development, to nurture a skilled workforce
- Implemented effective training programs to enhance staff skills and foster a culture of excellence.
FRONT DESK OFFICER
Royal Jordanian
01.2004 - 08.2005
- Managed sales, reservations, ticketing, and group bookings, focusing on delivering exceptional customer service.
FRONT DESK OFFICER
Ethiopia Airlines
12.2002 - 12.2003
- Handled airline reservations and ticketing, prioritizing customer satisfaction.
FRONT DESK OFFICER
Pakistan International Airlines
01.2000 - 12.2002
- Responsible for reservations, ticketing, and ensuring exceptional customer service.
Education
Bachelor of Science -
UNIVERSITY OF KARACHI
Skills
Adaptability
undefinedReferences
saharshadab7777@gmail.com, +92 332 2595770, DHA, Karachi, Pakistan
Timeline
Sales Manager – International
Shaheen Airlines
04.2011 - 10.2013
ADMIN MANAGER
SITA
09.2005 - 03.2011
FRONT DESK OFFICER
Royal Jordanian
01.2004 - 08.2005
FRONT DESK OFFICER
Ethiopia Airlines
12.2002 - 12.2003
FRONT DESK OFFICER
Pakistan International Airlines
01.2000 - 12.2002
Manager – Sales Support (North)
Salam Air
6 2023 - 3 2024
Bachelor of Science -
UNIVERSITY OF KARACHI
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