Sahib Singh
Adelaide
Summary
Dynamic Rostering Manager at Happylife Disabilities Care, adept at enhancing service delivery through innovative training programs and effective team leadership. Proven track record in optimizing scheduling and resource allocation, ensuring compliance with regulatory standards, and fostering a productive work environment. Strong decision-making and documentation skills drive operational excellence.
Overview
7
7
years of professional experience
Work History
Rostering Manager
Happylife Disabilities Care
11.2023 - Current
- Led team in providing quality care for individuals with disabilities.
- Developed and implemented training programs for staff to enhance service delivery.
- Coordinated scheduling and resource allocation to optimize operational efficiency.
- Monitored compliance with regulatory standards to ensure safety and quality of care.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
Dispatch Team Member
Primary Connect
03.2019 - 03.2024
- Improved dispatch efficiency by implementing a streamlined communication system between team members and drivers.
- Managed high call volumes, prioritizing urgent requests to ensure prompt resolution and customer satisfaction.
- Maintained updated and detailed records of calls in physical and electronic database.
Education
Certifiacte 3 in Didability Care
Total Training Solutions Adelaide
Adelaide, SA05-2023
Diploma of Community Welfare Work
Cambridge International College South Australia
South Australia 07-2010
Bachelor of Arts -
PUNJAB SCHOOL (INDIA)
Punjab India 03-2006
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Documentation and reporting
- Complex Problem-solving
- Shift scheduling
- Schedule preparation
- Emergency response
- Clear communication
- Work prioritization
- Computer skills
Timeline
Rostering Manager
Happylife Disabilities Care
11.2023 - Current
Dispatch Team Member
Primary Connect
03.2019 - 03.2024
Certifiacte 3 in Didability Care
Total Training Solutions Adelaide
Diploma of Community Welfare Work
Cambridge International College South Australia
Bachelor of Arts -
PUNJAB SCHOOL (INDIA)