SAID GHARIB
Jeddah,Saudi Arabia
Summary
Experienced National Key Account Manager with a little over a decade of expertise in sales, operations, customer service, team leadership, logistics, supply chain management, and procurement. Currently driving strategic client relationships at Kuehne + Nagel, recognized for delivering results through clear communication, operational excellence, and practical problem‑solving across international markets.
Overview
14
14
years of professional experience
4033
4033
years of post-secondary education
Work history
National Sales Key Account/ BD Manager
Kuehne+Nagel
Jeddah, Mecca Region
05.2025 - Current
- Managed complex sales cycles for maximized business growth.
- Identified opportunities for cross-selling, created additional revenue streams.
- Collaborated on marketing initiatives aimed at promoting brand awareness.
- Negotiated profitable contracts to ensure mutual benefit.
- Reporting Directly to the Managing Director
- In the last 6 months, landed 6 new clients.
- Managing Key Accounts Portfolio
- Multi Services selling including Air Freight, Sea Freight, Road Freight and customs clearance.
- Giving logistics solutions to clients.
- A team member of the new National Sales Management program in the area.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
Business Development Manager
Maersk
Jeddah
07.2023 - 05.2025
- Managed 30+ Portfolio of clients in efforts to achieve targets of 2M USD+ in revenue and over 30K TEUS in Ocean.
- Developed and implemented strategies to sell intermodal services.
- Assisted in the development of marketing and promoting the intermodal service being sold alongside ocean products as a bundle.
- Assisted the product team consistently in market feedback in efforts to further develop the intermodal and Air Freight products.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Identified opportunities to drive business growth, diversification and expansion.
- Developed marketing plans to support department strategies.
- Analyzed sales reports to identify trends and update strategies.
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
- Consistently exceeded revenue targets through new account development.
- Influenced key decision-making and established trust with stakeholders.
- Negotiated high-value sales contracts and account agreements, solidifying mutually beneficial partnerships.
Account Manager
Maersk
Jeddah
10.2022 - 06.2023
- Managed 40+ Portfolio of Freight Forwarder clients in efforts to achieve the overall revenue and ocean targets.
- Prospecting, Making contact, Qualifying prospect clients
- Developing positive relations with clients
- Resolving clients issues and concerns
- Achieving sales targets
- Maintaining sales quotas
- Managing portfolio of accounts
- Meeting sales goals
- Analysed consumer data to predict future purchasing trends for informed decision-making.
- Generated new prospect leads through industry networking and strategic ambassador partnerships.
- Grew sales and consistently exceeded revenue-related KPIs.
Senior operations support agent - Major Accounts (implants)
FedEx
Jeddah
12.2021 - 09.2022
- Managed a team of 3 Implants alongside handling Major accounts.
- Handled clients in industrial, oil & gas and electric sector.
- Managed customer relationships to achieve high satisfaction rate.
- Answered calls and resolved queries within target timeframes to achieve KPIs.
- Used interpersonal skills to deliver excellent internal and external customer service.
- Fulfilled client requests within agreed timeframes to maintain satisfaction.
- Coordinated communications between clients and internal stakeholders to facilitate sales progress.
Major Accounts Specialist
FedEx - TNT
Jeddah - Dammam - Jubail
01.2015 - 12.2021
- Supervised operations, managing risk for successful outcome.
- Specialized in managing Key accounts of the oil and gas industry including upstream, mid-stream and downstream clients.
- Led operations to successfully execute daily plans.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Obtained feedback from customers to improve service experience.
- Offered prompt solutions to maintain customer satisfaction.
- Maximized sales revenue growth by successfully identifying up- and cross-selling opportunities.
Support/Front Line Agent
TNT
Jeddah
04.2014 - 12.2014
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Maintained excellent client satisfaction by providing in-depth support.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Recorded information about inquiries and complaints within internal database.
- Handled in-person, email and mailed correspondence.
Warehouse Admin
DHL Supply Chain
Jeddah
02.2012 - 10.2013
- Improved warehouse layout to maximise storage space.
- Managed warehouse inventories, suggesting and implementing ideas to improve product movement processes.
- Monitored warehouse safety and swiftly resolved hazards.
- Delegated tasks and coordinated warehouse workflow to support continuous productivity.
- Reported daily warehouse performance data and updated company logs.
- Enhanced picking and packing output through targeted team coaching and feedback.
Education
Master of Science - Procurement, Logistics And Supply Chain Management
University of Salford
Manchester2025
Supply Chain Management Specialization Certificate -
Supply Chain Management - Rutgers University - Online
Primary And Secondary Education -
Al - Nujoom International School + Edugates International School
JeddahSkills
- Active Listening
- Communication Skills
- Interpersonal Skills
- Leadership Skills
- Management Skills
- Time Management
- Transferable Skills
- Freight Forwarding
Systems
- Salesforce
- CRM
- TNT Mainframe system
- FedEx systems
- Logistics management system
- Warehouse management system
Timeline
National Sales Key Account/ BD Manager
Kuehne+Nagel
05.2025 - Current
Business Development Manager
Maersk
07.2023 - 05.2025
Account Manager
Maersk
10.2022 - 06.2023
Senior operations support agent - Major Accounts (implants)
FedEx
12.2021 - 09.2022
Major Accounts Specialist
FedEx - TNT
01.2015 - 12.2021
Support/Front Line Agent
TNT
04.2014 - 12.2014
Warehouse Admin
DHL Supply Chain
02.2012 - 10.2013
Master of Science - Procurement, Logistics And Supply Chain Management
University of Salford
Supply Chain Management Specialization Certificate -
Supply Chain Management - Rutgers University - Online
Primary And Secondary Education -
Al - Nujoom International School + Edugates International School