Summary
Work History
Education
Skills
Languages
Timeline
Overview
Generic

SAIF AL GHAMDI

JEDDAH,Mecca

Summary

Bringing strong leadership and customer service management skills, with extensive experience in process improvements and staff guidance. Skilled in reservations and guest relations, ensuring high customer satisfaction. Effective multitasker with expertise in hospitality services and data analysis for performance optimization.

Work History

Passenger Service Supervisor

SWISSPORT SAUDI ARABIA
JEDDAH, MAKKAH
04.2016 - 05.2024
  • Developed and implemented process improvements to increase efficiency in the lost and found department.
  • Provided guidance and support to staff members on a variety of issues related to job performance, safety regulations, and customer service standards.
  • Analyzed data from daily reports regarding revenue collection accuracy and quality assurance audits.
  • Monitored performance metrics such as on-time departures and arrivals, customer satisfaction ratings to identify areas
  • 8years of experience with world tracer system, daily tracking operations.

Executive Secretary

saudi commisson for health specialests
jeddah, MAKKAH
07.2013 - 07.2015
  • Provided administrative support such as filing documents, answering phones, scheduling appointments and managing databases.
  • Coordinated communication between the executive office, staff members, clients and vendors to ensure timely completion of projects.
  • Processed incoming mail and distributed it accordingly while also preparing outgoing mail for signature or distribution.

Education

GED -

Institute of public administration
01.2012

Skills

  • World tracer system skills
  • Creating and managing baggage reports
  • Including AHL,DPR,OHD
  • Matching process utilizing ACTION file for communication
  • Updating and closing cases
  • Action file management

Languages

Arabic
English

Timeline

Passenger Service Supervisor

SWISSPORT SAUDI ARABIA
04.2016 - 05.2024

Executive Secretary

saudi commisson for health specialests
07.2013 - 07.2015

GED -

Institute of public administration

Overview

11
11
years of professional experience

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SAIF AL GHAMDI