Saif Alrashede
Riyadh
Summary
Energetic employee well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Liability Determination Specialist
Najm
12.2023 - 11.2025
- Improved efficiency and productivity by acquiring new skills.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Increased customer satisfaction by resolving issues.
- Completed average of 10 customer orders with speed and accuracy per day.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Oversaw daily operations to achieve high productivity levels.
Customer service representative
CCC
09.2021 - 11.2023
- Co-worker evaluation through COPC which includes SBS and pass/fail calls.
- Participated in training team as Business Trainer(BT) for 8 months.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Education
Diploma - Electronics Engineering and Measurements
Hail University
Ha'il, Ha'il RegionSkills
- Teamwork
- Excel proficiency
- Word proficiency
- Flexibility
- Communication skills
- Problem-solving
- Time management
Certification
- IELTS overall score 5
Timeline
Liability Determination Specialist
Najm
12.2023 - 11.2025
Customer service representative
CCC
09.2021 - 11.2023
Diploma - Electronics Engineering and Measurements
Hail University