Saif Barghouth

• Lead the major accounts, overseeing forecasting, strategic planning, and customer relationship management.
• Order follow-up, production coordination, and delivery processes.
• Managing both the fabrication of new products and the provision of repair/maintenance services for all types of cooling systems.
• Customer needs analysis through site visits and technical measurements by using a caliper and a meter gauge.
• Developed comprehensive technical/commercial proposals for client approval.
• Arranged regular meetings with clients to engage with new products and services.
• Thermal and mechanical calculations for customer-specific solutions.
• Follow up with clients to ensure they are satisfied and ensure a long relationship with them
• Preparing Account Plan (organisation structure, buying process, process mapping, key contacts), to identify and generate new business opportunities.
• Resolved escalated customer issues, ensuring satisfaction and repeat business.
• Collaborated closely with manufacturers for an accurate understanding of product specifications.

• Assessed customer needs through technical consultations on vehicles to recommend appropriate services.
• Communicated daily with customers to provide updates on vehicle repair and maintenance progress.
• Coordinated with workshop, parts, and warranty departments to update customers on vehicle repair and maintenance status.
• Compiled detailed reports on customer interactions to strengthen relationships.

• Work on project requirements such as maintenance schedule and responsibility plan in terms of technical needs, quality, quantities, and plans.
• Negotiated tender and contract terms to align with consultants' and project's needs.
• Making a technical presentation and demonstrating how the product meets the project need.
• Provided technical assistance and support to teams, ensuring project requirements were met.
• Meeting regular project targets and coordinating project teams.
• Ensured site safety by implementing rigorous health and safety protocols.
• Managed project timelines for timely completion of tasks.
• Prepared detailed reports to communicate progress to stakeholders.

Documented a significant achievement

Pre-inspected the gear oil pressure and drain, where a plug and iron filings were found. Identified the need for a major overhaul that was not included in the initial maintenance plan, preventing gear failure. This saved the client approximately USD 50K in additional costs, while the repair cost was USD 15K. The successful intervention gained the client's trust and led to the renewal of the service contract for an additional 3 years.

• Dealer of Caterpillar machines in Jordan