Web dev
Saif Elaslam
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Technical Support Representative
Bayt.com
Riyadh, KSA
01.2020 - 12.2020
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Promoted efficiency among departments with prompt resolution of system issues.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Responded promptly to incoming sales leads and requests for technical support.
Education
High School Diploma -
Qimam El-hayat
SaudiArabia 02.2020 - 05.2020
Skills
Desktop support
Technical issues analysis
Network diagnostics
Issue troubleshooting
Technical Support
Software diagnosis
Accomplishments
- Recipient of individual and departmental awards for providing stellar client service.
- Endorsements in software development and mobile applications.
Affiliations
- Project Management Institute
- APICS – Association for Supply Chain Management
Software
Timeline
High School Diploma -
Qimam El-hayat
02.2020 - 05.2020
Technical Support Representative
Bayt.com
01.2020 - 12.2020