Summary
Overview
Work history
Education
Skills
Certification
Remarkable Accomplishments
Vision 2030 fulfilment projects
Training
Key Skills
Technical Skills
Timeline
Generic
Saifallah ALAwaisheh

Saifallah ALAwaisheh

Riyadh,Saudi Arabia

Summary

Proactive professional with undeniable skills in IT consulting, customer success, project management, delivery management, digital transformation, and governance. Engaging and smart in value proposition with the know-how to drive organization achievement and generate optimal satisfaction levels by optimizing the cost, building profits, and generating clients with a demonstrated history of 10+ years working in the management consulting, telecommunication, government, and finance industries.



Overview

14
14
years of professional experience
1
1
Certification

Work history

VP of IT Governance

EMKAN
Riyadh, Saudi Arabia
01.2024 - Current
  • Developed and implemented strategies to manage internal risks, compliance, and fraud cases including regular assessments and mitigation plans.
  • Coordinated and managed third-party risk assessments, ensuring all vendors and partners meet the company’s security and compliance standards.
  • Spearheaded multiple cost-saving initiatives, optimizing IT expenses and achieving significant budget reductions without compromising quality or performance.
  • Directed the IT strategy and architecture, aligning technology initiatives with business objectives and ensuring scalable and efficient infrastructure.
  • Enhanced the Software Development Life Cycle (SDLC) processes to improve efficiency, reduce time-to-market, and ensure high-quality deliverables.
  • Managed business demands with a focus on delivering high-quality IT solutions that meet organizational needs and goals.
  • Managed the quality and process of developing products and services for both B2B and B2C markets, ensuring customer satisfaction and alignment with business objectives.
  • Managed delivery and project teams, adapting agile and traditional project management methodologies to ensure successful project execution, adherence to budget, and on-time delivery.
  • Planned and forecasted the IT budget, ensuring financial alignment with strategic goals and efficient resource allocation.
  • Managed all aspects of IT finance, including budgeting, forecasting, and financial reporting, to ensure accurate and effective financial governance.
  • Led the organizational restructuring of the IT department to improve efficiency, communication, and alignment with company objectives.

Senior Consulting Advisor

Saudi Payments
Riyadh, Saudi Arabia
07.2021 - 12.2023
  • Responsible and accountable of delivering strategic projects under the organization program for cost optimization.
  • Delivered high-quality consulting, enabling the organization to meet and exceed their financial goals.
  • Interacted with CEO and top executives from various levels to increase organization maturity level, review operating model and build the strategy roadmap for IT optimization.
  • Successfully transforming the organization by delivering best practices supporting Service Management and overall Operations Service Delivery.
  • Advisory for CEO and top executives on financial matters and provided recommendations on investment opportunities, products, and services based on the need and asset availability.
  • Map and document the value stream of the digital adoption journeys identified within Saudi Payments.
  • Develop performance measures and consistently report metrics to IT Services Leadership team.
  • Lead continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders.
  • Develop and lead cross-process compliance and design coordination within the operations team and cross-functionally throughout the Organization.
  • Ensuring the regular delivery of projects and products in accordance with best practices and mythologies.
  • Recruited, trained, and managed IT teams to continually meet service user needs.
  • Advised management on financial details related to business operations, inventory levels, and budgets.

Managing Consultant

Capgemini
Riyadh, Saudi Arabia
03.2020 - 06.2021
  • Managing and leading the delivery team to build the Center of Excellence (CoE) for Control and Knowledge.
  • Builds strong relationships with C-Suite level executives, IT leaders, and business leaders by analyzing and understanding their business objectives, core strategy, and solution roadmaps.
  • Builds solid relationships with the team members and ecosystem to align them behind the Value Acceleration Plan and to support their achievement.
  • Implement BOT model for Knowledge management, Change management, Release management, and Asset and configuration management.
  • Define and develop the framework, policy, process, and procedures for knowledge management.
  • Standardizing the Processes by applying CMMI Best Practices.
  • Perform/deliver reporting, process monitoring, system administration, and detailed process documentation across client-facing and operational teams.
  • Critically evaluate information gathered from multiple sources including the project development team to provide IT functional solutions.
  • Fostered customer loyalty and consistent investment by building positive and productive relationships.
  • Expanded pipeline by tailoring approach to client budgets and schedules.
  • Gathered and analyzed customer data to improve sales performance.
  • Advised clients on the optimum mix of products and distribution channels for the greatest success.

Senior Consultant Engineer

Ericcson
Riyadh, Saudi Arabia
07.2018 - 12.2019
  • Led lifecycle project delivery, effectively planning to remain within scope.
  • Leads efforts to help the customer evolve their business transformation vision; helps the customer to deliver value-based capability and maturity roadmaps, and to establish delivery operating model governance.
  • Troubleshoot complex operational issues by diagnosing root causes and devising effective solutions.
  • Set and Communicate Policy with all organization departments.
  • Coordinate Governance, Processes, and Reporting and make sure that it is implemented in the best manner and based on best practices.
  • Perform daily and long-term operational and strategic management of hardware.
  • Plan, monitor, and record hardware assets to make sure they complied with vendor contracts in different tools.
  • Ensure effective management of the CMDB and that the content contained is accurate.
  • Design processes relating to software and hardware asset management, and execute and enhance them.
  • Create and execute governance and strategic asset management function.
  • Perform research on industry best practices and incorporate them with organizational practices

Senior Consultant

Devoteam
Riyadh, Saudi Arabia
04.2015 - 06.2018
  • Collaborates with sales, product/ solution management, and industry value engineering teams to plan and execute business development strategies.
  • Prepared proposals with revised methods, new strategies, and redefined functions.
  • Interacts with prospective and existing customers through executive meetings, discovery conversations, solution demonstrations, executive presentations, and follow-up discussions.
  • Deliver high-value propositions to the customer by coordinating periodic service reviews, roadmap reviews, and managing of success plans.
  • Gathers product, solution, and experiential feedback from customers to influence customer success roadmap.
  • Driving technology adoption and long-term value realization for customers by helping maximize desired outcomes.
  • Working on discovery solution for customer through BMC ADDM discovery 9
  • Discovery of Windows, Unix/Linux machine and wide range of network devices to cover whole Infrastructure of Customer.
  • CMDB CI Data analysis and mapping at Class and Attributes levels
  • Working on Datasets, relationships and reconciliation rules on CMDB Side.
  • Implemented reconciliation Job configurations and optimizations for CMDB and ADDM per requirements

Network Operation Engineer

Orange
Amman, Jordan
11.2011 - 03.2015
  • Maintained production network according to company SLAs to fulfil agreed-upon client specifications.
  • Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
  • Guided and assisted users with technical issues, improving network performance and usability.
  • Tracked network and telephony devices for performance and load threshold metering.
  • Documented as-builts for network architectures according to established processes and suggestions for work-flow improvements.
  • Configured and implemented Cisco ASA firewalls to provide clients with comprehensive security, antivirus protection and virtual network capabilities.

Education

Bachelor of Science - Computer Engineering

AL-Balqa’ Applied University
Jordan
2011

Skills

  • ITSM (BMC, ServiceNow, Atlassian)
  • DCIM (Nlyte)
  • CSAM (Flexera, Snow)
  • CHAM (Flexera, BMC)
  • RPA (Uipath)
  • Infrastructure Monitoring (BMC)
  • AI-Ops (BMC IT Capacity Optimization, TeamQuest)
  • Application Performance Monitoring (AppDynamics)
  • Business Intelligence (Dundas)
  • Project Management (MS Project)

Certification

  • CCNA 640-802 (Cisco Certified Network Associated)
  • Nlyte Administration Certificate
  • BMC Accredited Administrator: BMC Atrium CMDB 9.1
  • ITIL Expert Certificate in IT Service Management
  • PRINCE2 Foundation Certificate in Project Management
  • PRINCE2 Practitioner Certificate in Project Management
  • BMC Cloud
  • Selling Engagement Overview Certificate
  • Value-Based Selling Certificates
  • ITIL Managing Professional Certificate
  • COBIT 5 Foundation
  • Certified Software Asset Management
  • Certified Hardware Asset Management Professional

Remarkable Accomplishments

  • EMKAN - Cost Avoidance - Save 20% - 30% on total spend by analyzing the total cost of ownership, ROI and benfits, scope and risk.
  • EMKAN - Quality - Development of B2B and B2C products and services in high-quality, contributing to increased customer satisfaction and business growth.
  • Saudi Payments - Software Asset Management project – reduction in spending by 30-35% across all software vendors.
  • Saudi Payments – Infrastructure/Network utilization optimization project – reduction in waste data center allocation space and resources consumption (Power, Cooling, etc) by 20-30%
  • Capgemini/Saudi Payments - IT Business Processes Automation – converted 15-20 manual processes to fully automated (self-services)
  • Capgemini/Saudi Payments – IT Service Level Agreement (SLA) definition and tuning – achieve the highest performance and availability SLA for the business services
  • Capgemini/SAMA - Target Operating Model (TOM) building and adoption - Assess the current operating model and organization structure then build the targeted operating model based on best practices.
  • Ericson/Mobily – Robotic Process Automation (RPA) – automated from 8-10 manual daily operations processes to full automated using Uipath RPA
  • Ericson/Mobily – ITIL principles adoption and tool implementation – transforming the entire ITSM cycle in the IT department with a focus on Asset & Configuration Management, Incident management, change management
  • Devoteam/Mobily – ITIL principles adoption and tool utilization – introducing capacity management in IT & endpoint management (compliance & audit) reached 85% compliant devices within 6 months
  • Devoteam/STC – ITIL principles adoption and tool utilization – introducing full fledge ITSM tool delivery project, including asset and configuration management for around 35K+ total Cis.
  • Devoteam/STC – Datacenter infrastructure management - resources optimization covering 5 major data centers, including computing power, and environmental controls (Temperature, Electricity, Security, other).
  • Devoteam/GID - ITIL principles adoption and tool utilization – introducing ITSM with a focus on incident and request management to transform the support experience from manual interaction to be aligned with the digital transformation vision.

Vision 2030 fulfilment projects

  • (Saudi Payments) Financial Sector Development Program / National Transformation Program – ePayments systems (Mada “PoS”, SADAD, Sarie “IPS”)
  • (Capgemini) Human Capability Development Program – CO-OP training for university students & fresh graduates to help them in developing basic and future skills, developing knowledge and values to prepare for the market
  • (Devoteam) Vision Realization Office (VRO) – Setup and operations strategy review

Training

  • MCITP (Microsoft Certified IT Professional).
  • Nlyte Administration Training
  • Project Management Professional Training Course
  • BMC Atrium CMDB 9.x Advanced Training


Key Skills

  • Decision Making
  • Executive & Strategic Communication
  • Creative Thinking
  • Project Management
  • Customer Relations
  • Team Building
  • Staff Mentoring & Leadership
  • Ability To Work Independently
  • Growth Plans
  • Value Propositions
  • Commercial Awareness
  • Business Acumen
  • Financial Services
  • Enterprise Software


Technical Skills

  • Service Improvement
  • Support Response Coordination
  • Service Management
  • Product Evangelism
  • Training Curriculum Design
  • Account Review
  • Thought Leadership
  • Technical Requirement Design
  • Customer Relationship Management (CRM)

Timeline

VP of IT Governance

EMKAN
01.2024 - Current

Senior Consulting Advisor

Saudi Payments
07.2021 - 12.2023

Managing Consultant

Capgemini
03.2020 - 06.2021

Senior Consultant Engineer

Ericcson
07.2018 - 12.2019

Senior Consultant

Devoteam
04.2015 - 06.2018

Network Operation Engineer

Orange
11.2011 - 03.2015

Bachelor of Science - Computer Engineering

AL-Balqa’ Applied University

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Saifallah ALAwaisheh