SAIF UR REHMAN

1. Customer-focused professional with experience in handling queries, providing solutions, and ensuring customer satisfaction. Proven ability to manage high-volume calls and chats in a fast-paced environment.

2. Managed inbound calls and online chat inquiries from customers regarding food orders, deliveries, payment issues, and general inquiries.

3. Resolved customer complaints and issues efficiently, ensuring a high level of customer satisfaction.

4. Proficient in handling high-volume calls and chats while maintaining a professional and courteous demeanor.

5. Received employee of the month award for outstanding performance and dedication to customer service excellence

1. Excellent communication skills, both verbal and written, to effectively
interact with customers and address their inquiries, concerns, and
complaints.
2. Skilled in handling difficult or irate customers with patience, empathy, and problem-solving skills.
3. Flexibility to work in a fast-paced, 24/7 environment, including weekends, holidays, and shift rotations

4. Conducted training on customer service processes for team members,
reinforcing key learning criteria through day-to-day interactions.
5. In-depth knowledge of networking principles, protocols, and technologies related to SIM card operations.
6. Expertise in setting up and managing secure connections and
authentication mechanisms for 5G routers.

1. Demonstrate expertise in overseeing e-car systems.

2. Systematically gather and maintain up-to-date personal and vehicle information within the database

3. Evaluate vehicle viability, offering valuable insights to technical teams.

4. Exercise discernment in conducting in-depth performance and safety assessments.

5. Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.

6. Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.