Sailendra Shahi
Riyad ,Saudi Arabia
Summary
Skilled Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
4
4
years of professional experience
Work History
Senior waiter
Majd food
Riyad, Saudi Arabia
01.2023 - Current
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
- Discussed menu items and noted special requests and suggested additional items to meet upsell goals.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Regularly checked on guests to ensure satisfaction, upselling drinks and side orders to increase revenue.
Waiter
al moajil hospitality group
al khoobar , Saudi arabia
01.2022 - 12.2022
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Food and Beverage Trainee
Radisson Blue
Kathmandu , Nepal
01.2020 - 12.2020
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
Food and Beverage Trainee
Aloft hotels
Kathmandu , Nepal
07.2019 - 12.2019
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
Education
Bachelor of Science - Hospitality Management
Academy of culinary arts and hospitality managemen
Lagankhel,Lalitpur, Nepal01.2017
Skills
- Effective sales techniques
- FOH procedures
- Food and beverage service
- Food hygiene protocol
- Product inventory maintenance
- Menu knowledge
- Barista experience
- Efficient under pressure
- Extensive hospitality background
- Section management
- Fine dining experience
- Point Of Sale system operation
- Highly responsible and reliable
- Table service
- Food and beverage knowledge
- Efficient payment processing
- Interpersonal skills
- High-volume dining
Languages
English
Advanced
C1
Timeline
Senior waiter
Majd food
01.2023 - Current
Waiter
al moajil hospitality group
01.2022 - 12.2022
Food and Beverage Trainee
Radisson Blue
01.2020 - 12.2020
Food and Beverage Trainee
Aloft hotels
07.2019 - 12.2019
Bachelor of Science - Hospitality Management
Academy of culinary arts and hospitality managemen
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