SAIMA KHAN
Riyadh
Summary
Dynamic Insurance Specialist with a proven track record at Sijam Dental Clinic, excelling in claims management and customer service. Enhanced patient satisfaction through effective communication and prompt issue resolution. Skilled in policy analysis, I consistently maintained confidentiality while streamlining operations, ensuring a seamless experience for clients and healthcare teams alike.
Insurance professional with comprehensive understanding of insurance policies and risk management. Proven track record of effectively managing client relationships and resolving claims. Strong focus on team collaboration and adaptability, ensuring reliable and results-driven performance.
Overview
5
5
years of professional experience
Work History
Insurance Specialist
Sijam Dental Clinic
05.2023 - 05.2025
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained high standards of customer service by building relationships with clients.
- Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Streamlined policy management by regularly updating client information and tracking policy changes.
- Communicated effectively with members of operations, finance, and clinical departments.
- Followed up on denials, late payments, extensions and other special circumstances.
Insurance Officer
Al Amal Polyclinics
05.2021 - 05.2023
- Assisted patients with appointment scheduling, follow-ups, and inquiries, ensuring a smooth and positive
clinic experience. - Provided clear explanations of clinic services, billing procedures, and insurance coverage, enhancing patient
understanding and satisfaction. - Maintained confidential patient records in compliance with regulations, contributing to clinic
operational efficiency. - Provided compassionate and clear communication to assist patients of diverse backgrounds, ensuring they
felt understood and cared for. - Coordinated with insurance companies to verify patient coverage, clarify billing questions, and address claim-
related issues promptly. - Collaborated with healthcare providers and administrative staff to resolve patient concerns, contributing to a
cohesive and responsive clinic team. - Served as the primary point of contact for clients, handling inquiries, resolving issues, and ensuring customer
satisfaction. - Explained insurance policies and coverage options to clients, helping them make informed decisions based
on their needs. - Used different websites to tackle insurance approval.
Educator
Challenge International School
04.2020 - 04.2021
- Developed and implemented engaging lesson plans to keep learner attention.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
Education
MBA - International Business
Eculea Business School
France03-2027
High School Diploma -
Pakistan International School
01-2019
Skills
- Claims management
- Customer service
- Reporting skills
- Documentation skills
- Documentation
- Policy analysis
- Customer service
- Customer follow-up
Languages
English
Advanced (C1)
Arabic
Intermediate (B1)
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Persian
Advanced (C1)
Timeline
Insurance Specialist
Sijam Dental Clinic
05.2023 - 05.2025
Insurance Officer
Al Amal Polyclinics
05.2021 - 05.2023
Educator
Challenge International School
04.2020 - 04.2021
MBA - International Business
Eculea Business School
High School Diploma -
Pakistan International School
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