SAIMA KHAN
Jeddah,Saudi Arabia
Summary
Hospitality and property management professional specialising in customer service, guest relations, and housing inspections. Led operational oversight to ensure safety compliance and high housekeeping standards across multiple roles. Coordinated cross-department activities to improve guest satisfaction and operational efficiency.
Overview
3
3
Languages
1
1
Certification
17
17
years of professional experience
Work History
Housing Inspector
Oxagon Neom (Southern Business Community)
Duba, Tabuk, Saudi Arabia
12.2024 - 04.2026
- Conduct regular inspections of accommodation and residential facilities.
- Monitor compliance with health, safety, and accommodation standards.
- Identify maintenance issues, safety hazards, and facility defects.
- Check fire safety equipment and emergency exits. Compiled inspection reports and documented findings to support compliance and quality standards.
- Collaborated with maintenance and housekeeping teams to implement timely corrective actions.
- Follow up on reported issues to ensure timely resolution.
- Ensure a safe, clean, and comfortable living environment for residents.
Operation Manager
Dream-Inn Holiday Homes
Business Bay, Dubai, United Arab Emarites
11.2023 - 11.2024
- Managed daily operations of holiday homes and rental properties, ensuring optimal guest experiences and property functionality.
- Managed bookings and guest check-ins at properties to ensure smooth operations.
- Supervised housekeeping, maintenance, and customer service teams to uphold property standards and enhance guest satisfaction.
- Maintained cleanliness and readiness of properties for guest arrivals through regular inspections.
- Addressed guest complaints and resolved issues to maintain high satisfaction levels.
- Monitored occupancy rates, revenue, and operational expenses.
- Ensured compliance with safety and local regulations.
- Maintained high standards of guest satisfaction.
- Prepared operational reports and performance reviews to assess property performance and identify areas for improvement.
Front Office Manager
Best Western Premier Hotel
Gulberg, Lahore, Pakistan
09.2022 - 11.2023
- Oversee daily front office operations and guest services, ensuring seamless guest experiences.
- Ensure excellent customer service and guest satisfaction.
- Resolve guest complaints and service issues to maintain satisfaction and loyalty.
- Supervise receptionists and front desk staff to maintain service quality.
- Train staff and ensure compliance with hotel standards.
- Coordinate with housekeeping and other hotel departments.
- Monitor room availability, occupancy, and reservations.
Duty Manager/Asst. Front Office Manager
Faletti's Express DHA
Lahore, Pakistan
04.2019 - 08.2022
- Assisted in managing daily front office operations.
- Supervised, trained, and guided front office staff.
- Managed reservations, room allocation, and guest services.
- Handled VIP guests and escalated complaints.
- Coordinated with all hotel departments.
- Duty Manager – Hotel
- Resolved guest complaints, enhancing overall satisfaction.
- Monitored check-in, check-out, and room allocation.
- Supervised front office staff, maintaining smooth shift transitions.
- Handled emergencies and operational issues.
Front Desk Officer/Duty Manager
Marvel Hotel DHA
Lahore, Pakistan
01.2012 - 03.2019
- Supervised daily hotel operations and front office activities.
- Delivered exceptional customer service, enhancing overall guest satisfaction.
- Resolved guest requests and complaints, ensuring a positive experience.
- Handled VIP guests and special requests.
- Managed reservations, room assignments, and guest inquiries.
- Welcomed guests, efficiently managing check-in and check-out procedures.
- Maintained guest records and updated booking information.
- Coordinated with housekeeping and other departments.
- Ensured guest safety and compliance with hotel policies.
Tele Sales Executive – Privilege Club
Pearl Continental Hotel (Hashoo Group)
Lahore, Pakistan
04.2009 - 12.2011
- "The Hashoo Group of Companies has in its fold, as owners and operators, the Pearl Continental Hotels and Marriott Hotels brands with a presence in all major cities of Pakistan."
- Sold membership cards, contributing to significant revenue growth.
- Facilitated customer support programmes, ensuring high satisfaction levels among potential clients.
- Delivered high-quality services, enhancing customer satisfaction and optimising resource utilisation.
Education
Graduation - Economics, Journalism
Fatima Jinnah College
Lahore01-2009
Skills
- Housing inspections
- Safety compliance
- Inspection reporting
- Maintenance audits
- Housekeeping standards
- Property operations
- Customer service
- Guest services
- Team coordination
- Leadership qualities
- Time-management
Languages
English
Advanced
C1
Urdu
Proficient
C2
Hindi
Proficient
C2
Certification
- Certification: CBT Beautician-Competency Based Training (Govt. Vocational and Training Institute.)
- Training/Workshop: Customer Services Trainin g
- Training/Workshop: Time Management
- Training/Workshop: Emergency/ Fire Fighting
- Training/Workshop: Communication Skills
Interests
Interacting with people, Music and Travelling
Timeline
Housing Inspector
Oxagon Neom (Southern Business Community)
12.2024 - 04.2026
Operation Manager
Dream-Inn Holiday Homes
11.2023 - 11.2024
Front Office Manager
Best Western Premier Hotel
09.2022 - 11.2023
Duty Manager/Asst. Front Office Manager
Faletti's Express DHA
04.2019 - 08.2022
Front Desk Officer/Duty Manager
Marvel Hotel DHA
01.2012 - 03.2019
Tele Sales Executive – Privilege Club
Pearl Continental Hotel (Hashoo Group)
04.2009 - 12.2011
Graduation - Economics, Journalism
Fatima Jinnah College