Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Sainul Abideen

Sainul Abideen

Jeddah

Summary

Travel professional with extensive experience planning first-class personal and commercial experiences and understanding of evolving travel trends. Focused on meeting client requirements with well-prepared arrangements and itineraries meticulously matching varying budgets. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Travel Consultant

Alhind Travel And Tourism
02.2023 - Current
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Maintained and updated corporate traveler profiles with current information.
  • Followed up with customers to increase customer service with travel plans.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Updated and maintained customer databases to increase customer retention.
  • Organized trips for individual, family and business travelers.

Tourism Officer

Saleh Travel And Tourism
12.2021 - 01.2023
  • Negotiated unique airline discounts, resulting in significant cost savings to clients.
  • Explained benefits of purchasing travel insurance with clients to boost Average Transaction Value.
  • Trained and mentored junior consultants in customer service best practices.
  • Monitored flight costs and demand to achieve best-possible prices.

Ticketing and Reservation Officer

Abdullah Alrajhi Travel And Tourism
07.2015 - 10.2021
  • Conducted calls professionally and politely to maintain excellent service standards.
  • Processed payments and online bookings with zero error.
  • Anticipated and promptly responded to guests requests for upgrades and restaurant bookings.
  • Dealt with high-volume calls and emails competently to meet service targets.
  • Maintained product knowledge to provide accurate information on local tour services.
  • Used (Amadeus, Sabre, Galileo , Worldspan ) to manage various customer bookings.
  • Greeted customers with warmth and enthusiasm for faultless front-of-house service.

Education

Diploma of Higher Education - Foundation in Travel and Tourism

Diploma In IATA
Kannur
09.2014

Certificate of Higher Education - Commerce

Nithyananda Bhavan English Medium School
Puthiyatheru, Kannur
03.2011

Skills

  • Visa procedures
  • Amadeus GDS
  • Sabre GDS
  • Galileo GDS
  • Ticket sales reporting
  • Itinerary creation
  • Special travel assistance
  • Flight and hotel reservations
  • Staff Management
  • Sales and marketing

Certification

  • Training - Amadeus , Sabre , Galileo
  • Licensed - Diploam in IATA

Languages

Malayalam
English
Master or proficient
C2
Arabic
Advanced
C1
Hindi
Master or proficient
C2
Tamil
Master or proficient
C2

Timeline

Travel Consultant

Alhind Travel And Tourism
02.2023 - Current

Tourism Officer

Saleh Travel And Tourism
12.2021 - 01.2023

Ticketing and Reservation Officer

Abdullah Alrajhi Travel And Tourism
07.2015 - 10.2021

Diploma of Higher Education - Foundation in Travel and Tourism

Diploma In IATA

Certificate of Higher Education - Commerce

Nithyananda Bhavan English Medium School

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Sainul Abideen