Saira Amin Shah
Network Administrator
Riyadh
Summary
Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Enthusiastic professional with background implementing cybersecurity products, including firewalls, antivirus software and intrusion prevention systems.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
Work History
Network Administrator
Bill Technologies
Lahore
01.2021 - Current
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Identified and immediately resolved issues with network devices.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Assisted IT staff on troubleshooting issues and closing calls.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Established comprehensive network documentation to facilitate rapid issue resolution when troubleshooting problems.
- Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
- Monitored system performance and responded to alerts.
- Streamlined user support processes to ensure efficient problem resolution and minimize business disruption.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Implemented network security measures to minimize data loss.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Spearheaded infrastructure projects from inception to completion, ensuring timely delivery within budget constraints.
- Authored documentation for system configuration and troubleshooting.
Network Administrator
Gigalabs
Lahore
05.2016 - 12.2020
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Identified data integrity problems that affected 230TB of user data due to a
failed RAID array; devised a plan which resolved the issue within 45 days of
employment. - Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Mentored and trained 40+ rookie IT staff on basic job duties and
familiarization with corporate software packages. - Assisted in implementing company-wide LAN security standards for wireless network authentication; reduced access from 120+ unauthorized devices.
- Installed a Virtual Private Network (VPN) that linked 40+ branch offices on a single platform, allowing 98% secure remote access.
- Diagnosed and resolved hardware and software issues.
- Designed and evaluated WAN and LAN connectivity technologies.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
Junior Network Administrator
Digital Innovation Ltd
Lahore
01.2012 - 05.2016
- Provided on-call support for network engineering duties.
- Developed and refined build process and configurations, and contributed to network automation.
- Provided training sessions on proper use of company technology resources, fostering employee confidence in navigating various systems effectively.
- Coordinated with vendors for timely delivery of hardware replacements or upgrades as needed to maintain optimal network functionality.
- Monitored, troubleshoot and analyzed network performance across the organizations LANs,
WANs and wireless deployments, improving network performance by over 50%.
Education
Bachelor of Science - Information Technology
Islamia University
Bahawalpur 01.2008 - 12.2012
High School Diploma -
B.I.S.E
Bahawalpur 01.2004 - 12.2008
Skills
Network Troubleshooting
System Administration
VPN Configuration
Customer Support
System Upgrades
Troubleshooting and diagnosis
Active Directory knowledge
Network monitoring
Windows Server
Computer systems installation
Windows 95/98/2000/XP/XP Pro/NT
Timeline
Network Administrator
Bill Technologies
01.2021 - Current
Network Administrator
Gigalabs
05.2016 - 12.2020
Junior Network Administrator
Digital Innovation Ltd
01.2012 - 05.2016
Bachelor of Science - Information Technology
Islamia University
01.2008 - 12.2012
High School Diploma -
B.I.S.E
01.2004 - 12.2008
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