Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Saira Jafar Ali

Adelaide

Summary

Customer-focused and reliable professional with solid experience in administration and client service. Skilled in handling phone and email communication, resolving customer issues, and supporting daily operations efficiently. Known for building strong relationships with clients and business partners through clear and respectful communication. Highly organised, dependable, and committed to delivering outstanding service in every interaction.

Overview

8
8
years of professional experience

Work History

Administrative Officer

Ausgun Building Services ( Inspections )
03.2024 - Current
  • Handle client bookings over the phone and by email, ensuring all details are recorded accurately.
  • Assist the manager in arranging inspection appointments and coordinating schedules.
  • Communicate with mortgage brokers and property conveyancers to build professional relationships and gain referrals.
  • Deal with customer complaints and concerns professionally, aiming to resolve issues quickly and politely.

Administrative Manager

RYT Homes
03.2019 - 2023
  • Provided remote administrative support, managing emails, client bookings, and follow-ups.
  • Assisted customers over the phone and online, answering questions and helping with service inquiries.
  • Maintained clear communication between clients and the on-site team to ensure smooth workflow.
  • Handled customer feedback professionally and helped resolve issues in a timely manner.

Restaurant Front of House Manager

Afghan Restaurant
01.2018 - 12.2018
  • Assisted in managing front-of-house operations to ensure seamless guest experiences.
  • Handled cash and EFTPOS transactions accurately and balanced the till at the end of shifts.
  • Managed customer orders and resolved any issues calmly and efficiently.
  • Worked closely with team members to keep service smooth during busy periods.


Education

Certificate IV in Finance And Mortgage Broking

Delacory Traning
Sydney
01-2025

High School Diploma -

Geelog Secondary College
Geelong
01-2018

Skills

  • Office management
  • Customer Needs Assessments
  • High Communication skills
  • Strong problem-solving skills
  • Reliable team player with strong work ethic
  • Friendly, polite, and customer-focused attitude

Languages

English
Native or Bilingual
Persian
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Administrative Officer

Ausgun Building Services ( Inspections )
03.2024 - Current

Administrative Manager

RYT Homes
03.2019 - 2023

Restaurant Front of House Manager

Afghan Restaurant
01.2018 - 12.2018

Certificate IV in Finance And Mortgage Broking

Delacory Traning

High School Diploma -

Geelog Secondary College

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Saira Jafar Ali