SAJA AL-ANSARI
KSA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive
loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales
and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Customer service representative
Al Khaleej Training and Education
Riyadh
10.2024 - Current
- Offered technical support, leading to enhanced user experience.
- Enhanced communication channels through regular updates on company policies and promotions.
- Ensured smooth running of operations with timely preparation of reports.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
Sales Representative
Imtiaz Al-Arabi
10.2022 - Current
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Increased sales and customer satisfaction through personalized servicing.
- Increased sales by offering advice on purchases and promoting additional products.
- Built relationships with customers to encourage repeat business.
Digital Marketer
Freelancer
03.2019 - Current
- Collaborated with customer to build digital experiences and achieve marketing goals.
- Managed marketing campaigns .
- Monitored and optimized advertising campaigns using Google, Facebook and X.
- Created marketing materials .
- Designs adhere to company brand standards and guidelines.
- Use ibis paint x,photoshop and capcut .
- Graphic design.
- Improved page content, keyword relevancy.
Collaborative Training Fashion Designer
Bridal Couture Boutique
08.2022 - 10.2022
- Conducted fittings and adjusted designs to produce comfortable and appealing final products for clients.
- Selected fabrics, patterns and trims to use in final designs and meet desired aesthetics and quality standards.
- Sketched artistic and fresh designs for consideration.
- Designed sampling displays to enhance consumer interest.
- Created custom drawings and paintings using fine oils, acrylics, and charcoal on high quality canvas.
- Managed art room supplies, equipment and resources to maintain consistent supply for projects.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Riyadh College of Technology
Skills
- Consultative Selling Techniques
- Campaign Support
- Corrective Actions
- Territory Volume
- Communication and negotiation
- Sales and Marketing
- Problems Solving
- Ticketing system usage
- Ticket system management
- Quality Control
- Customer needs analysis
- CRM database management
Accomplishments
- Grew territory from 3000 SR to 20000 SR.
Custom
- Planning
- Effective implementation according to the deadline
Timeline
Customer service representative
Al Khaleej Training and Education
10.2024 - Current
Sales Representative
Imtiaz Al-Arabi
10.2022 - Current
Collaborative Training Fashion Designer
Bridal Couture Boutique
08.2022 - 10.2022
Digital Marketer
Freelancer
03.2019 - Current
High School Diploma -
Riyadh College of Technology
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